Mynecia James
Columbus,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Salon Owner/ Nail Tech
Missmy's Hair and Nail Beauty Spa
01.2015 - Current
- Manage salon, Collect booth rent, Nail care, Nail treatments, Nail art, Nail health, Consulting with clients, listening to clients, addressing clients concerns, answer phone and texts, book appointments, Practice proper sanitation, Educating clients, learning new trends and techniques, Following up with services
- Develop marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Trained and motivated employees to perform daily business functions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Customer Care Representative
Iqor Holdings
07.2011 - 05.2014
- Assist Southern Connecticut Gas Business Partners with, but not limited to: Paying bills, explaining balance, setting appointments to turn on and turn off gas, starting and stopping services, installing new gas meters, setting up installment plans
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high call volume with exceptional professionalism and efficiency.
Tech Support
Teleperformance
01.2007 - 08.2008
- Work with businesses and individuals, via phone, with pager units, ordering pagers, trouble shooting, provide manual pager instructions
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Customer Service Representative
Safelite Auto Glass
06.2005 - 01.2007
- Assist policy holders and insurance companies with filing automobile glass claims; Call the glass shops to set up appointments
- Follow up on the work performed via telephone in order to collect survey and feedback
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Phlebotomy Technician -
Phlebotomy Training Specialists
Columbus, OH05.2022
Managing Nail Tech Graduate -
Salons Schools Group
Columbus, OH05.2015
College Prep Diploma -
Northland High School
Columbus, OH05.2005
Skills
- Planning and execution
- Health and Safety Regulations
- Employee Training
- Problem-Solving
- Multitasking
- Reliability
- Customer Satisfaction
- Call center experience
- Active Listening
- Critical Thinking
- Payment Processing
- Documentation
Timeline
Salon Owner/ Nail Tech
Missmy's Hair and Nail Beauty Spa
01.2015 - Current
Customer Care Representative
Iqor Holdings
07.2011 - 05.2014
Tech Support
Teleperformance
01.2007 - 08.2008
Customer Service Representative
Safelite Auto Glass
06.2005 - 01.2007
Phlebotomy Technician -
Phlebotomy Training Specialists
Managing Nail Tech Graduate -
Salons Schools Group
College Prep Diploma -
Northland High School
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