MyNesha Perkins Clarke
Garfield Heights,OH
Summary
Proven leader in healthcare and support services, with a track record of enhancing patient satisfaction and streamlining operations at WellNow Urgent Care. Expert in medication administration and crisis management, excel in high-pressure environments, demonstrating exceptional decision-making and critical thinking skills. Achieved significant improvements in patient care coordination and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sangomas Residential Services
11.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Multi-Site Manager
WellNow Urgent Care
08.2021 - 08.2022
- Implemented standardized policies and procedures across all sites, ensuring consistent quality of operations and service delivery.
- Recruited top talent for key positions at multiple locations using targeted strategies such as job fairs or social media campaigns.
- Streamlined inventory control processes, resulting in reduced overhead costs and improved order fulfillment rates.
- Improved multi-site management efficiency by streamlining communication and collaboration between sites.
- Reduced costs by optimizing staffing levels, implementing cost-effective measures, and minimizing waste at each location.
- Managed budgets effectively by tracking expenses closely, identifying cost-saving opportunities, and implementing financial controls when necessary.
- Enhanced employee morale through by implementation of recognition programs, training opportunities, and open lines of communication.
- Promoted continuous improvement by encouraging innovative ideas from staff members across all sites involved in process improvements projects.
- Conducted regular audits to ensure compliance with regulations, safety standards, and company policies at each location.
- Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
- Optimized site layouts for improved workflow efficiency, resulting in faster processing times and higher customer satisfaction ratings.
- Collaborates with providers for daily briefings and facilitates effective communication as team.
- Manages staffing levels, creates work schedules, and oversees employee timekeeping and attendance.
Administrative Assistant Subrogation Litigation
Progressive
04.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Underwriting, collecting and verifying all necessary information to provide customers with policy.
- Call center team leader on sales floor. Help teams with sales goals and conduct site with P&L, special lines, homeowners and renters.
- Subrogation – double dip claim & progressive to progressive claims sale and education. Litigation - affidavits, release and notarized all legal documents. Conduct all clerical tasks Remote help.
CNA Lead
University Hospital Seidman Cancer Center
08.2014 - 02.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk and injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Reduced patient stress levels through effective communication and active listening skills.
- Upheld infection control and prevention policies across different patient-facing areas.
- Training New CNA's
Education
Certificate - Medical Billing And Coding
Valley College
Martinsburg, WV09.2023
Certificate - Emergency Medical Technician
Cuyahoga Community College
Cleveland, OH05.2002
High School Diploma -
Collinwood HS
Cleveland, OH05.2001
Skills
- Medication Administration
- Behavioral Management
- Appointment Scheduling
- Crisis Management
- Safety Monitoring
- EMR / EHR
- Case Management
- CPR Certification
- Medical office administration
- Critical Thinking
- Operations Management
- Productivity Improvement
- Staff Development
- Data Entry
- Computer Proficiency
- Strong Problem Solver
- Documentation and Recordkeeping
- Audits/ coding data
Certification
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Certified Medication Aide (CMA) - State Departments of Health.
- Emergency Medical Technician (EMT) – National Registry of Emergency Medical Technicians.
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
Direct Support Professional
Sangomas Residential Services
11.2021 - Current
Multi-Site Manager
WellNow Urgent Care
08.2021 - 08.2022
Administrative Assistant Subrogation Litigation
Progressive
04.2018 - 03.2020
CNA Lead
University Hospital Seidman Cancer Center
08.2014 - 02.2018
Certificate - Medical Billing And Coding
Valley College
Certificate - Emergency Medical Technician
Cuyahoga Community College
High School Diploma -
Collinwood HS
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