Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brianna Hernandez

Tampa

Summary

Highly motivated and personable professional with extensive experience in customer service, sales, and front desk operations. Skilled in building positive relationships, addressing customer needs, and promoting products and services to drive revenue. Adept at managing administrative tasks, scheduling, and maintaining accurate records, while ensuring a welcoming and organized environment. Strong communicator with exceptional problem-solving skills, attention to detail, and the ability to multitask effectively in fast-paced settings. Demonstrated success in exceeding sales goals, streaming office workflow, and delivering exceptional guest experiences that foster costumer loyalty and satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Elite Gastro
Tampa
03.2024 - Current
  • Greeted patients and visitors warmly upon arrival at the gastroenterology clinic.
  • Managed appointment scheduling using electronic health record systems efficiently.
  • Answered phone calls and addressed inquiries related to services and appointments.
  • Maintained patient confidentiality while handling sensitive information diligently.
  • Coordinated with medical staff to ensure smooth patient flow throughout the day.
  • Processed patient forms and verified insurance information accurately and promptly.
  • Organized office supplies and ensured front desk area remained tidy and welcoming.
  • Assisted in training new front desk staff on procedures and clinic policies effectively.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled sensitive information in a confidential manner.

Sales Associate

Zara
Tampa
02.2022 - 08.2023
  • Assisted customers with product selection and inquiries.
  • Maintained visual merchandising standards throughout the store.
  • Handled cash transactions and processed sales efficiently.
  • Collaborated with team members to ensure smooth operations.
  • Restocked merchandise and organized displays regularly.
  • Provided excellent customer service during peak hours.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Front Desk Receptionist

Cano Health
Tampa
06.2021 - 01.2022
  • Greeted patients and visitors warmly upon arrival at the gastroenterology clinic.
  • Managed appointment scheduling using electronic health record systems efficiently.
  • Answered phone calls and addressed inquiries related to services and appointments.
  • Maintained patient confidentiality while handling sensitive information diligently.
  • Coordinated with medical staff to ensure smooth patient flow throughout the day.
  • Processed patient forms and verified insurance information accurately and promptly.
  • Organized office supplies and ensured front desk area remained tidy and welcoming.
  • Assisted in training new front desk staff on procedures and clinic policies effectively.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted customers warmly and made them feel welcome.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Drafted professional business documents, spreadsheets, and correspondence.

Education

High School Diploma -

Leto High School
4409 W Sligh Ave
05-2023

Associate of Science - Sonography

Keiser

Skills

  • Customer service and client relations
  • Sales and upselling techniques
  • Sales goal achievement and performance tracking
  • Team collaboration and support
  • Appointment scheduling
  • Organizational and multitasking abilities
  • Attention to detail and accuracy
  • Effective verbal and written communication
  • Problem solving and conflict resolution
  • Data entry and records keeping
  • Insurance verification
  • Inventory management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Receptionist

Elite Gastro
03.2024 - Current

Sales Associate

Zara
02.2022 - 08.2023

Front Desk Receptionist

Cano Health
06.2021 - 01.2022

High School Diploma -

Leto High School

Associate of Science - Sonography

Keiser

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