Experienced and compassionate professional with over 18 years of dedicated service, delivering exceptional care and support. Skilled in managing customer cases, fostering positive relationships, and advocating for client needs. Proficient in record-keeping and adept at developing personalized solutions to address individual requirements. A strong communicator known for collaborating effectively with diverse teams to achieve shared objectives. Committed to providing outstanding customer service and ensuring a seamless and pleasant experience for all clients.
Hi, I’m
Mynique Christolin
VA
Summary
Overview
14
years of professional experience
1
Certification
Work History
Molina Healthcare (contractor)
Care Coordinator
06.2024 - Current
Job overview
- Conducted comprehensive assessments to ensure effective service delivery.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Conducted in-home visits to assess patient needs and provide care coordination
Centra Pace
Participant Navigator
01.2020 - 01.2024
Job overview
- Streamlined customer service and support processes, contributing to record-breaking growth
- Ensured compliance with regulatory standards and completed necessary documentation with precision
- Fostered community connections and facilitated communication between teams for comprehensive service coordination
- Enhanced service visibility and engagement through promotion and marketing efforts
Aetna Better Health
Care Manager Coordinator
01.2017 - 01.2020
Job overview
- Led efforts to enhance patient care plans and reduce ER visits, emphasizing Medicaid compliance and quality of service
- Conducted long-term care assessments, treatment plans, LOCERI’s, and 225s
- Provided support to individuals with Serious Mental illness, substance abuse, and multiple comorbidities
- Complied with NCQA/ HEDIS standards to ensure the quality of care for participants
- Worked closely with service facilitators and personal care agencies to ensure that participants' home care needs were met
- Managed authorizations for community-based services and advocated for participants’ needs through Interdisciplinary Care Team meetings (ITC), medical rounds, and compliance monitoring
- Enhanced program visibility and engagement through promotion and marketing efforts
Braley & Thomson, Inc
Clinical Case Manager
01.2014 - 01.2017
Job overview
- Provided expert guidance on conflict resolution and foster care employment issues, improving patient outcomes through treatment plans
- Empowered families through trauma-informed care training and certification, ensuring safe and nurturing environments for foster children
- Conducted home studies, facilitated treatment planning meetings and quarterly assessments
- Served as consultant and coach, offering support on challenging foster care employment, performance, and policy issues
Creative Family Solutions
Direct Service Provider
01.2011 - 01.2014
Job overview
- Designed and implemented treatment plans and group programs to enhance social skills and daily living for mentally handicapped residents
- Provided critical services for displaced families through therapeutic groups and activities, fostering a supportive environment for rehabilitation
- Provided Substance abuse counseling and support to teenage and adult clients with serious mental illness
Education
Liberty UniversityLynchburg, VA
Master of Arts from Human Services
University Overview
Liberty UniversityLynchburg, VA
Bachelor of Science from Psychology
University Overview
South Plains CollegeLevelland, TX
Associate of Arts
University Overview
Skills
- Case Planning
- Case Management
- Patient Relations
- Regulatory Compliance
- Cross-Team Collaboration
- Life Skills Counseling
- Electronic Medical Records
- JCAHO & HIPPA Standards
- Clinical Communication
Certification
- Medication Management
- CPR Certified
- BLS Certified
- CAFAS/CANS Training
- DMAS Training
- Compliance and Ethics (QMHP)
- Patient Education Training
Timeline
Care Coordinator
Molina Healthcare (contractor)
06.2024 - Current
Participant Navigator
Centra Pace
01.2020 - 01.2024
Care Manager Coordinator
Aetna Better Health
01.2017 - 01.2020
Clinical Case Manager
Braley & Thomson, Inc
01.2014 - 01.2017
Direct Service Provider
Creative Family Solutions
01.2011 - 01.2014
Liberty University
Master of Arts from Human Services
Liberty University
Bachelor of Science from Psychology
South Plains College
Associate of Arts
Similar Profiles
Josue Molina PinedaJosue Molina Pineda
General Contractor at Molina General ContractorGeneral Contractor at Molina General Contractor
Angela Diaz RN, BSNAngela Diaz RN, BSN
RN, BSN at ContractorRN, BSN at Contractor
Lisa DeGrasse-ShearierLisa DeGrasse-Shearier
Caregiver at ContractorCaregiver at Contractor