Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CAROLINA DIAZ

Miami,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Office Administrative Assistant

Complete Dental Care Clinics
07.2013 - 06.2021
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Authored business documents to organize and emphasize information quickly and effectively.

Front Office Manager

YARD BIRD ANIMAL CLINIC
05.2009 - 07.2013
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06.2001

Skills

  • Organizing and Categorizing Data
  • Word Processing
  • Payment Distribution
  • Supervision Abilities
  • Customer Relations and Communications
  • Staff Orientation and Training
  • Employee Communications
  • Issue Response and Resolution
  • Payroll and Accounts Payable Receivable
  • Executive Management Support
  • Administer Payroll
  • Confidentiality and Data Protection
  • Inbound and Outbound Calling
  • Business Correspondence

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Administrative Assistant

Complete Dental Care Clinics
07.2013 - 06.2021

Front Office Manager

YARD BIRD ANIMAL CLINIC
05.2009 - 07.2013

High School Diploma -

G. Holmes Braddock Senior High School

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CAROLINA DIAZ