Myonda Piper
Silver Spring,MD
Summary
Seeking a leadership position in Transportation that will utilize twelve years of experience of excellent customer service, effective oral and written communication skills, ever present safety awareness, and strict adherence to Standard Operating Procedures to monitor, coach, and mentor operators in the transportation industry.
Overview
23
23
years of professional experience
Work History
MetroRail Operator
WMATA
Washington, DC
01.2023 - Current
- Achieved RMP certification to deepen operational expertise and support team training initiatives.
- Executed rail operations in adherence to Standard Operating Procedures (SOP) to maintain safety and efficiency standards.
- Operated trains safely along designated routes and schedules.
- Monitored systems for operational efficiency and safety compliance.
- Communicated with control center to report incidents and receive instructions.
Metrobus Operator
WMATA
Washington, DC
08.2014 - 01.2023
- Operated transportation system throughout metropolitan area, ensuring timely and safe service for passengers. Perform complete pre- and post-operation inspection of the assigned vehicles in accordance with WMATA policy and safety guidelines. Follow all required safety policies and procedures. Safely operate passenger buses along designated routes; read route descriptions and provide each customer with excellent customer service. Monitored condition of assigned vehicles to maintain operational safety and compliance with safety regulations. Completed and submitted accident and incident reports according to established guidelines, contributing to improved safety protocols.
- Operated trains safely and efficiently on assigned routes.
- Monitored train systems for alerts and reported issues promptly.
- Collaborated with team members to ensure smooth operations during shifts.
Help Desk/Technical Support Level I
Comcast Corporation Inc
Pittsburgh, PA
06.2012 - 01.2014
- Answered over 70 external technical support calls daily, providing timely solutions to resolve customer concerns. Created tickets for Level II and Level III Technical Support Agents for further troubleshooting. Assisted customers across Cable, Internet, and Telephone services, ensuring comprehensive support. Supported customers with wireless networking for various devices including Windows operating systems, Kindles, Androids, and iPhones/iPads. Completed the internal activation for internet and telephone modems. Completed a minimum of 0.63% of transitional sales.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative (Temp)
CVS Caremark Corporation
Pittsburgh, PA
12.2011 - 04.2012
- Answered calls from CVS pharmacy customers to assist members with prescription orders and claims.
- Provided assistance to customers with prescription inquiries and medication information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed prescription orders using pharmacy management software efficiently and accurately.
Customer Service Representative/Technical Manager
Echostar Satellite LLC
McKeesport, PA
08.2009 - 03.2010
- Responsible for answering incoming customer calls concerning billing and activation concerns. Activated customer accounts daily with AT&T, WindStream, Frontier, TDS, Embarq, and Century Television, ensuring seamless onboarding for new users. Assisted with technical support calls, resolving issues or transferring to technicians for advanced troubleshooting, facilitating efficient problem resolution.
- Assisted customers with inquiries regarding satellite services and billing issues.
- Resolved technical problems related to satellite equipment and installations.
- Provided product information and supported customers in selecting appropriate services.
Office Manager/Senior Sales Representative
Wireless Contact
Hyattsville, MD
06.2003 - 06.2005
- Managed the showroom for customer transactions and demonstrated mobile products and consumer agreements.
- Managed daily office operations to support staff and enhance productivity.
- Coordinated communication between departments to streamline workflows and address issues.
- Oversaw scheduling for meetings and appointments to optimize team collaboration.
Education
Liberal Arts
Community College of Allegheny County
Pittsburgh, PASkills
- Microsoft Office expert
- PowerPoint, FileMaker Pro - Intermediate
- Rail system management
- Troubleshooting
- Safety compliance
- Operational safety checks
- Emergency communication protocols
- Customer relationship management
- Conflict resolution
- Route navigation
- Team collaboration
- Time management
Personal Information
Driving License: Commercial Driver's License (CDL) Class B - Expiration: June 2025 Maryland Endorsements: P (Passenger vehicles)
Timeline
MetroRail Operator
WMATA
01.2023 - Current
Metrobus Operator
WMATA
08.2014 - 01.2023
Help Desk/Technical Support Level I
Comcast Corporation Inc
06.2012 - 01.2014
Customer Service Representative (Temp)
CVS Caremark Corporation
12.2011 - 04.2012
Customer Service Representative/Technical Manager
Echostar Satellite LLC
08.2009 - 03.2010
Office Manager/Senior Sales Representative
Wireless Contact
06.2003 - 06.2005
Liberal Arts
Community College of Allegheny County