Summary
Overview
Work History
Education
Skills
Timeline
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Myosha Myrick

Jonesboro,GA

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Residential Customer Care

Georgia Power
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Participated in training sessions to stay updated on company policies, products, and services, enhancing the ability to support customers effectively.
  • Consistently met or exceeded performance metrics, including response time and customer satisfaction scores, through effective communication and problem-solving skills.

Nail Technician/Receptionist

Yoshi Nailed It Llc
09.2021 - Current
  • Open and close salon
  • Answer phones
  • Schedule appointments accurately
  • Keep shop clean and tidy
  • Inventory
  • Stocking
  • Payroll

Customer Service Representative

Insight Global
06.2024 - 01.2025
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Streamlined communication processes, reducing response times for support requests.
  • Mentored new team members on best practices and product knowledge.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Led initiatives to enhance team performance through regular performance reviews and coaching sessions.

Customer Resolution Specialist

Walmart
03.2022 - 06.2023
  • Answer inbound calls in a professional manner.
  • Verify discrepancies and resolve customer contact questions and concerns.
  • Develop and implement resolution
  • Identify and escalate high impact issue by researching and resolving ongoing issues.
  • Communicate final decision and resolutions to customers
  • Leveraged strong negotiation skills to reach mutually beneficial solutions for both the company and its customers.
  • Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.

Customer Service Representative

Teleperformance
08.2020 - 08.2021
  • Carefully answer inbound calls.
  • Assist clients with claims and account balances.
  • Provide helpful solutions
  • Collect and enter patient data while checking the accuracy of existing data
  • Maintain customer accounts
  • De-escalate problematic customer concerns, while maintaining a calm a friendly manner

Assistant Manager

Hand & Stone Massage and Facial Spa
02.2017 - 04.2020
  • Addressed customer concerns and resolved issues promptly, maintaining a high standard of service and customer satisfaction.
  • Facilitated communication between management and staff, promoting transparency and a positive organizational culture.
  • Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
  • Implemented promotional strategies to increase service bookings and drive revenue growth.
  • Coordinated inventory management, ensuring adequate supply levels for products and services offered.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Streamlined scheduling processes to optimize staff allocation and reduce wait times for clients.

Education

Bachelors - Business Management

Strayer University
Atlanta,Ga

Skills

  • Customer service
  • Excellent verbal, written and interpersonal communication
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Active listening
  • Problem resolution

Timeline

Residential Customer Care

Georgia Power
01.2025 - Current

Customer Service Representative

Insight Global
06.2024 - 01.2025

Customer Resolution Specialist

Walmart
03.2022 - 06.2023

Nail Technician/Receptionist

Yoshi Nailed It Llc
09.2021 - Current

Customer Service Representative

Teleperformance
08.2020 - 08.2021

Assistant Manager

Hand & Stone Massage and Facial Spa
02.2017 - 04.2020

Bachelors - Business Management

Strayer University

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Myosha Myrick