Myoshi Pace
Middle Island,NY
Summary
Compassionate Certified Nursing Assistant experienced in delivering high-quality care and supporting patients' medical and personal needs. Achieved patient satisfaction through exceptional interpersonal communication and a diligent approach to managing multiple responsibilities. Focused on enhancing healthcare outcomes by promoting safety and well-being for individuals from diverse backgrounds.
Overview
4
4
years of post-secondary education
29
29
years of professional experience
Work History
Receptionist
Quantum Rehab and Nursing
Middle Island, NY
05.2017 - Current
- The first point of contact for our company, offering administrative support across the organization. Welcoming and greeting people who visit our business. Coordinating front-desk activities, including distributing correspondence, redirecting phone calls. Handling emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential to getting all visitors to where they need to be, and coming up with solutions to problems and concerns. Assisting and following all Covid-19 safety protocols.
- Welcomed patients, families, and visitors at front desk, ensuring a friendly atmosphere.
- Directed visitors and facilitated patient check-in procedures, ensuring smooth flow and timely service.
- Responded to incoming calls and directed inquiries to appropriate nursing, therapy, and administrative staff.
- Oversaw incoming mail, deliveries, and inventory management of office supplies, enhancing front desk operations.
- Handled confidential correspondence and maintained organized reception files.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Supported management by assisting with various special projects to facilitate operational goals.
- Responded to inquiries from internal staff members regarding office operations.
- Created and organized welcome packages for new hires, streamlining onboarding process and ensuring essential materials were readily available.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Assisted with onboarding of new employees by providing orientation information and support.
Certified Nursing Assistant
Jefferson Ferry
Setauket, NY
07.2024 - 03.2025
- Provided personalized care to Jefferson Ferry residents, assisting with bathing, dressing, grooming, and toileting to enhance comfort and hygiene.
- Provided direct support to patients with daily living activities including bathing, grooming, and dressing to ensure comfort and hygiene.
- Supported nursing staff with daily care plans and routine resident checks
- Measured and recorded vital signs for Jefferson Ferry residents
- Repositioned and transferred residents using safe body mechanics and mobility aids
- Communicated changes in resident condition to nurses and care teams to ensure timely response and appropriate care.
- Served meals and assisted residents with feeding and hydration needs
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented resident care activities in Jefferson Ferry records and charts
Certified Nursing Assistant
Brookhaven Nursing and Rehabilitation Center
Patchogue, New York
10.2016 - 03.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted Brookhaven Nursing residents with bathing, dressing, grooming, and toileting
- Measured and recorded vital signs for Brookhaven Nursing residents
- Served meals and ensured proper hydration for residents, enhancing their nutritional intake.
- Maintained clean rooms and enforced infection control practices, promoting resident safety and well-being.
- Answered call lights promptly and addressed patient needs, improving overall resident satisfaction.
- Maintained clean rooms and followed infection control practices throughout Brookhaven Nursing.
- Observed and reported unusual symptoms and changes to charge nurse.
Certified Nursing Assistant
Island Nursing and Rehab
Holtsville, NY
09.2008 - 03.2016
- Compassionate and enthusiastic caregiver providing comprehensive inpatient care to all our residents in a warm secure environment. Maintained a clean and healthy environment. Provided individualized care, managed a caseload, and completed patient progress notes. Provided grooming assistance and facilitated patient transfers for residents.
- Assisted residents with daily personal care activities, including bathing, dressing, grooming, and toileting, to enhance their comfort and dignity.
- Measured and recorded vital signs for residents in a clinical setting to ensure accurate health monitoring.
- Measured and recorded vital signs for residents to monitor health status and support nursing staff in delivering effective care.
Senior Medical Receptionist
Urological Associates of L.l. p.c.
Patchogue, NY
09.2003 - 08.2004
- Managed all office operations, including answering phones, scheduling appointments, verifying insurance, preparing for surgeries, faxing, checking patients in, and coordinating follow-up appointments.
- Checked patients in and out for appointments and collected copayments.
- Answered multi-line phones and routed calls to appropriate departments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Collected copays and processed payments accurately to ensure smooth office billing procedures.
- Verified insurance details and updated patient records accurately.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts and organized intake paperwork for daily visits.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Provided excellent administrative and customer service to enhance patient experience and maintain efficient workflow.
- Processed referrals for specialist care requested by physicians.
- Informed patients of financial responsibilities prior to rendering services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
411 Operator
Bell Atlantic/ Verizon
Riverhead, NY
09.1997 - 03.2003
- Answered 411 directory assistance calls for Bell Atlantic and Verizon customers.
- Assisted thousands of callers in high-volume communication setting with accurate numbers, addresses, and directions.
- Searched telephone listings to provide accurate business and residential numbers.
- Directed incoming calls to appropriate services using operator systems.
Education
Certified Phlebotomist - Phlebotomy
Northshore Career Institute
04.2022 - 06.2022
Medical Billing
Branford Hall
Ronkonkoma, NY 03.2003 - 06.2003
Diploma - Academic Studies
Riverhead High School
Riverhead, NY 09.1993 - 01.1997
Computer Technology
H.B Ward Technology
Riverhead, NYSkills
- I am a team-player and a hard- working individual with the ability to work independently I go above and beyond to get the job done correctly and efficiently in a timely fashion I challenge myself to learn new things to achieve new goals I give my all to any project an am always looking ahead to the next task at hand
- Multi-line phones
- Appointment scheduling
- Patient check-in
- Patient scheduling
Timeline
Certified Nursing Assistant
Jefferson Ferry
07.2024 - 03.2025
Certified Phlebotomist - Phlebotomy
Northshore Career Institute
04.2022 - 06.2022
Receptionist
Quantum Rehab and Nursing
05.2017 - Current
Certified Nursing Assistant
Brookhaven Nursing and Rehabilitation Center
10.2016 - 03.2020
Certified Nursing Assistant
Island Nursing and Rehab
09.2008 - 03.2016
Senior Medical Receptionist
Urological Associates of L.l. p.c.
09.2003 - 08.2004
Medical Billing
Branford Hall
03.2003 - 06.2003
411 Operator
Bell Atlantic/ Verizon
09.1997 - 03.2003
Diploma - Academic Studies
Riverhead High School
09.1993 - 01.1997
Computer Technology
H.B Ward Technology