Summary
Overview
Work History
Education
Skills
Timeline
background-images
Cynthia Rucker

Cynthia Rucker

Charleston,SC

Summary

Customer Service Advocate with over 20 years of experience in high-volume call center and remote customer support environments. Proven ability to resolve complex member inquiries, explain benefits and policies clearly, and maintain strict confidentiality standards. Seeking a Customer Service Advocate III position with Blue Cross Blue Shield of South Carolina.



Overview

21
21
years of professional experience

Work History

Customer Service Technology Support Specialist

Verizon Wireless
09.2004 - 12.2025
  • Delivered exceptional customer service in a fast-paced call center environment.
  • Resolved complex customer inquiries related to accounts, billing, and technical services.
  • Explained policies, procedures, and service options clearly to customers.
  • Documented all interactions accurately in CRM systems.
  • Met or exceeded quality, productivity, and customer satisfaction metrics.
  • Maintained compliance with privacy, security, and company policies.
  • Review account and qualify customer for replacement claims.
  • Examines and processes claims according to business regulations.
  • Follow through on complaints until resolved or report to management as needed

Education

Associate Degree - Secretarial Science

Trident Technical College
Charleston, SC
01.1986

Skills

  • Customer Advocacy
  • Call Center Operations
  • Account & Billing Support
  • Policy & Benefits Explanation
  • Technical Troubleshooting
  • CRM Documentation
  • HIPAA & Privacy Compliance
  • Problem Resolution
  • High Call Volume Handling

Timeline

Customer Service Technology Support Specialist

Verizon Wireless
09.2004 - 12.2025

Associate Degree - Secretarial Science

Trident Technical College