Myquisha Rainey
Charlotte,NC
Summary
Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. Experienced Customer service professional - Intermediate experience in customer service, Office management, shipping, receiving, and general warehouse duties. Talent for managing and documenting calls, data entry and inventory. Efficient at multi- tasking, problem solving and prioritizing tasks and production. Strong attention to detail and safety. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Overview
14
14
years of professional experience
1
1
Certification
Work History
Esthetician (Student Worker)
Aveda Arts & Sciences Institute
12.2023 - 02.2024
- Welcomed new and existing clients which led to relationship building and client retention
- Provided Waxing, facials, body treatments and makeup applications
- Maintained a monitored schedule as well as pre - booked appointments in a timely manner with less than 10-minute wait per guidelines
- Interviewed clients to gain information about contraindications, examined client’s skin to evaluate the suitability of treatments
- Advised and recommended clients on skin care, suitable treatments, and home care regimens.
Fleet/Catering Services
American Airlines
12.2019 - 09.2023
- Making sure once the planes come in or out that they are ready to fly back out when it comes to having food, water, power, and air etc
- Making sure everyone is safe and we put our customers first to ensure a safe and easy flight
- Making sure all bags go under the right plane and nothing is getting left behind.
Assistant Property Manager
HFO Architect INC
02.2016 - 02.2018
- Inspected property conditions and coordinated maintenance activities
- Managed budgets, accounts, rent collections and tenant notices
- Created and distributed marketing materials to attract new tenants
- Maintained, organized, and updated resident files and records
- Reported any problems or issues to the property manager.
Customer Service Representative II
07.2015 - 02.2018
- Took and documented incoming calls from customers with an AHT of 98.9%
- Updated and maintained customer demographics in the CRM system
- Responsible for key communications as the inside liaison and support for Outside Sales by effectively managing all transactions related to order processing, claims management, complaint resolution and inside sales
- Collaborated with Sales, Credit, and other departments within the corporate office to accurately process orders; finalized sales orders and contracts
- Provided some technical support to clients, as well as working closely with pricing analysts to ensure correct pricing
- Managed and created open and back-order reports per management requests
- Worked with accounting to assist with invoicing, crediting, and warranty processing.
Receptionist/Customer Service
Kid-N-Play Childcare Services
06.2013 - 06.2015
- Welcomed visitors by greeting them, in person or on the telephone, answering or referring inquiries
- Directed visitors by maintaining employee and department directories; giving instructions when needed per projects
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Assisted on special projects as needed
- Booked meetings
- Arranged couriers as needed for time sensitive products
- Kept the reception area tidy
- Sorted and distributed Mail.
Customer Service Associate
Taco Bell
02.2010 - 06.2013
- Provided customer service by taking and verifying food and beverage orders were correct before sending request to the kitchen staff; listened to and proactively responded to customer complaints and/or suggestions to ensure customer loyalty
- Provided customers with payment information and processed cash and credit card transactions while tendering correct change and order receipts
- Ascertained that all online orders were quickly and accurately processed by following set rules and protocols
- Tallied cash drawers at the end of each shift and ensured that any discrepancies were promptly reported to management to be resolved; ascertained that sufficient change was available at the beginning of each shift.
Education
Esthetics license -
Aveda Arts & Sciences Institute
Charlotte, NC03.2024
High School Diploma -
The Excel Center- West
Indianapolis, IN11.2017
Skills
- High-frequency machine use
- Skincare product knowledge
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Sanitation maintenance
- NC licensed esthetician
- Esthetics
- Relationship building and management
- Advanced facial techniques
- Client consultation abilities
Certification
- Esthetics License, Charlotte, NC 03/2024
- Customer Service Representative, Indianapolis, IN, 10/2017
- Business Etiquette, Indianapolis, IN, 10/2017
- Business Communication, Indianapolis, IN, 10/2017
- CPR And Safe Sleep, West 34th Street, Indianapolis, IN, 01/2017
Timeline
Esthetician (Student Worker)
Aveda Arts & Sciences Institute
12.2023 - 02.2024
Fleet/Catering Services
American Airlines
12.2019 - 09.2023
Assistant Property Manager
HFO Architect INC
02.2016 - 02.2018
Customer Service Representative II
07.2015 - 02.2018
Receptionist/Customer Service
Kid-N-Play Childcare Services
06.2013 - 06.2015
Customer Service Associate
Taco Bell
02.2010 - 06.2013
Esthetics license -
Aveda Arts & Sciences Institute
High School Diploma -
The Excel Center- West
- Esthetics License, Charlotte, NC 03/2024
- Customer Service Representative, Indianapolis, IN, 10/2017
- Business Etiquette, Indianapolis, IN, 10/2017
- Business Communication, Indianapolis, IN, 10/2017
- CPR And Safe Sleep, West 34th Street, Indianapolis, IN, 01/2017
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