Summary
Overview
Work History
Skills
Timeline
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MYRA-ANN LEE

Waianae,HI

Summary

Professional case management specialist with solid track record in coordinating and optimizing client services. Skilled in developing individualized care plans, resolving complex client issues, and ensuring compliance with regulations. Known for strong team collaboration, adaptability to changing needs, and delivering measurable results. Highly reliable with expertise in client advocacy, resource allocation, and effective communication.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience

Work History

Housekeeper

4 Seasons Luxury Hotel
04.2025 - Current
  • Maintained cleanliness and sanitation standards in guest rooms and common areas.
  • Efficiently managed laundry operations, ensuring timely processing of linens and towels.
  • Assisted in inventory management of cleaning supplies, reducing waste through careful monitoring.
  • Demonstrated adaptability by quickly learning new cleaning techniques and equipment usage.
  • Implemented effective time management strategies to prioritize tasks and meet deadlines consistently.

HOUSEKEEPER

CHANEL WILLS
02.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Resident Assistant

USVETS
03.2007 - 11.2022
  • Facilitated community events to enhance resident engagement and promote a positive living environment.
  • Assisted residents with daily needs, fostering a supportive and inclusive community atmosphere.
  • Maintained accurate records of resident interactions, ensuring effective communication and follow-up on concerns.
  • Collaborated with staff to implement safety protocols, enhancing overall security within residence halls.
  • Provided guidance and support during conflict resolution, promoting harmony among diverse resident populations.
  • Conducted regular floor meetings to address resident feedback and encourage open communication within the community.
  • Developed informational resources for residents on campus services, improving accessibility to important information.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.

Transitional Case Management

USVETS
03.2006 - 03.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Workforce Case Management

USVETS
06.2005 - 03.2006
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Outreach Case Manager

Americorps/Waianae Community Outreach
03.2000 - 08.2003
  • Coordinated comprehensive care plans tailored to individual client needs.
  • Conducted assessments to determine eligibility for community resources and services.
  • Facilitated workshops on life skills, financial literacy, and job readiness programs.
  • Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
  • Developed and maintained strong relationships with local organizations for resource referrals.
  • Monitored client progress through regular follow-ups and case reviews.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Skills

  • Client advocacy
  • Admissions processes
  • Case assessment
  • Follow-up care coordination
  • Client needs assessments
  • Written and verbal communication
  • Interviewing skills
  • Client meetings
  • Teamwork and collaboration
  • Staff oversight
  • Fundraising coordination
  • Multitasking
  • Problem-solving abilities

Timeline

Housekeeper

4 Seasons Luxury Hotel
04.2025 - Current

HOUSEKEEPER

CHANEL WILLS
02.2024 - Current

Resident Assistant

USVETS
03.2007 - 11.2022

Transitional Case Management

USVETS
03.2006 - 03.2007

Workforce Case Management

USVETS
06.2005 - 03.2006

Outreach Case Manager

Americorps/Waianae Community Outreach
03.2000 - 08.2003
MYRA-ANN LEE