Myra Bates Butler
Augusta,Georgia
Summary
Accomplished Customer Service Expert with a proven track record at T-Mobile, enhancing customer satisfaction and reducing response times. Skilled in software navigation and empathy display, I excel in resolving complex issues, leading teams, and fostering client relations. Achieved a significant reduction in call handling time, demonstrating adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Expert
T-Mobile
01.2022 - Current
- Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
Customer Service Manager
Walmart
01.2020 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Representative
Walmart
08.2015 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor - Psychology
Colorado Technical University
Colorado Springs, CONa - Na
North Augusta High School
North Augusta, SC06.2015
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Cultural awareness
- Software navigation
- Empathy display
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Microsoft Excel
- Data entry
- Computer proficiency
- Client relations
- Conflict resolution
Timeline
Customer Service Expert
T-Mobile
01.2022 - Current
Customer Service Manager
Walmart
01.2020 - 12.2021
Customer Service Representative
Walmart
08.2015 - 01.2020
Bachelor - Psychology
Colorado Technical University
Na - Na
North Augusta High School
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