MYRA B. HARRIS
Knightdale,NC
Summary
Results-oriented senior HR and Defined Benefits professional with over 15 years of experience in high-volume, matrixed corporate industries. Proven expertise in executing HR management processes, including health and welfare plans, audits, reporting, and analysis for policy compliance. Organized Human Resources Coordinator with extensive experience managing complex HR operations at every level. Thoughtful facilitator of individual HR team requirements, excelling at identifying needs and devising strategies for the integration of new policies and procedures. Objective navigator of interpersonal conflict, demonstrating creativity in reaching mutual agreements.
Overview
20
20
years of professional experience
Work History
Human Resources Associate/Operations Manager
Willis Towers Watson
06.2022 - Current
- Planned, led, and managed operational activities for three client teams, including workstream leads, calculation team leads, and Payment Team leads.
- Monitored operational and financial health of client teams.
- Supervised ongoing work and operations for administration and technology teams to ensure seamless execution of internal initiatives.
- Managed monthly billing process and drafted financial summary.
- Managed ongoing administration and technology budgets and billings effectively.
- Identified and executed operational improvement plans with collaboration of cross-functional departments and senior leadership.
- Managed and coordinated forecasting and staffing initiatives with senior management's guidance.
- Effectively attended and led client meetings to ensure successful outcomes.
- Kept a watchful eye on SLA compliance and shared insights with key stakeholders to streamline service delivery processes.
- Consulted with clients regarding ongoing projects.
- Monitored attendance records and timecards to ensure compliance with company policies.
- Managed the onboarding process for new hires by providing relevant information about the organization's policies and procedures.
- Developed training programs designed to enhance team productivity and morale.
- Evaluated job applications to determine best-qualified candidates for various roles within the organization.
- Coordinated interviews with potential candidates and responded promptly to any questions they may have had.
- Assessed employee performance through regular feedback sessions with supervisors and managers.
- Participated in professional development activities in order to stay up-to-date on labor laws and regulations.
- Led diversity and inclusion initiatives, promoting inclusive workplace culture that values diversity.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Human Resources Manager
State of North Carolina Office of Civil Rights
10.2021 - 06.2022
- Conducted thorough reviews of personnel-related documents to ensure compliance.
- Guided management and staff regarding personnel issues and policies, working closely with the state HR office for effective hiring, salary administration, and disciplinary actions.
- Reviewed hiring packages for approval by senior management.
- Evaluated and approved reallocation requests, position transfers, and supervisory changes for the department on behalf of the director before submission to HR Classification and Compensation.
- Assisted staff and management in developing, revising, implementing, interpreting, and distributing personnel policies related to employee benefits, FMLA administration, Workers' Comp, recruiting, and assigning personnel.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Administered new hire paperwork.
- Participated in various job fairs and recruitment events.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Held exit interviews and documented information discussed with employees.
- Scheduled meetings with employees to address concerns and grievances.
Benefits Analyst
Conduent
01.2019 - 09.2021
- Researched and analyzed Human Resources data and liaised with management, staff, and third-party administrators on payroll and severance benefits.
- Provided daily communication support for employees regarding pension plans, payment/tax issues, severance matters, and health/welfare concerns.
- Monitored and updated client queues containing carrier eligibility and member demographic information.
- Produced diverse severance reports through Excel spreadsheets and Access databases.
- Presented report results to business partners and client team.
- Managed retiree population database, ensuring accurate benefit change eligibility communication with clients and timely processing of payments for returned retirement, refund, and death elections.
- Trained Employee Service Center Representative on severance, pension, and payroll processes.
HUMAN RESOURCES ANALYST
FIDELITY HUMAN RESOURCES COMPANY
01.2005 - 01.2019
- Led and conducted business analyses to formulate recommendations for pension calculations, payroll, benefits, health, and welfare plans in compliance with client requirements.
- Completed year-end benefit reporting, including W2 and 1099 forms, Life Insurance excess imputed incomes, 401K contributions, and Defined Benefit reports using Excel and ACA reports.
- Implemented updated policies and procedures while ensuring compliance with HR filing systems and employee handbook.
- Managed a 12-person team, delivering expert support to both internal and external clients. Responsibilities included updating benefits materials, resolving participant/client issues by explaining benefit options and calculations, and offering recommendations based on trend analysis.
- Collaborated with cross-functional teams to streamline day-to-day benefits service delivery which included defining Service Level Agreements and metrics.
- Aided HR team, managers with employee benefit activities like open enrollment, new employee orientation.
- Provided assistance in navigating employee benefit program procedures and policies for both employees and managers.
- Collaborated with stakeholders on benefits integrations to oversee reconciliation and data corrections.
- Facilitated communication with external partners to implement directed modifications to support plan changes
- Utilized SQL queries, conducted audits of benefits-related data, and generated weekly discrepancy reports to maintain internal controls and accuracy in pension payments while ensuring compliance with ERISA, Department of Labor, and IRS regulations.
- Assisted with testing enhancements for Workday, Windows, PeopleSoft, and case management software systems.
- Validated and updated procedural documentation changes for processing beneficiary kits, determining eligible beneficiaries, and reviewing death benefits.
Education
Master's Degree - Business Administration, Concentration in Human Resource Management
Strayer University
Raleigh, North Carolina2007
Bachelor of Science - Agriculture Business Management
North Carolina State University
Raleigh, North Carolina2001
Skills
- Oracle
- Training and mentoring
- Performance Management
- SQL programming
- Human Resource Management System
- Record keeping
- Research
- Administration
- Customer Service
- Organizational Management
- Financial Management
- Process Improvement
- Contract Management
- Team Leadership
- Project management abilities
- Benefits Administration
- Operations Oversight
- Cross-Functional Communication
- Client Relationships
- Onboarding and Orientation
- Exit Interviews
- Payroll and benefits administration
- Microsoft Office Suite
- Employee Relations Management
- Payroll Administration
- HR Policies Implementation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Human Resources Associate/Operations Manager
Willis Towers Watson
06.2022 - Current
Human Resources Manager
State of North Carolina Office of Civil Rights
10.2021 - 06.2022
Benefits Analyst
Conduent
01.2019 - 09.2021
HUMAN RESOURCES ANALYST
FIDELITY HUMAN RESOURCES COMPANY
01.2005 - 01.2019
Master's Degree - Business Administration, Concentration in Human Resource Management
Strayer University
Bachelor of Science - Agriculture Business Management
North Carolina State University
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