Myra Bollar
Akron,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Direct Support Professional
REM Ohio
Akron, OH
11.2015 - Current
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
Substitute Teacher
Akron Public Schools
Akron, OH
10.2021 - 06.2022
- Upheld classroom routines to support student environments and maintain consistent schedules.
Long-Term Substitute Teacher
ACCEL Schools
Akron, OH
01.2019 - 06.2020
- Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Classroom Teacher
Cleveland Public Schools
Cleveland , OH
08.2007 - 05.2014
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Explored and implemented innovative use of technology in language education.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Worked with administrators on behavioral issues to support needs of students.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
Classroom Teacher
Life Skills Center Of North Akron
Akron, OH
01.2000 - 04.2005
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Administered quizzes and tests to assess student understanding of material.
- Instructed groups of up to 20 students and provided individual support.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Implemented new technologies into classroom, boosting student understanding of subject matter.
Customer Service Representative
Cole Managed Vision
Twinsburg, OH
12.1998 - 01.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Comp-u-Card International
Houston, TX
05.1997 - 01.1999
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Teaching Licensure Integrated Language Arts 7-12 - Education
Notre Dame College
Cleveland, OH05.2007
Bachelor of Arts - English
Prairie View A & M University
Prairie View, TX1993
Skills
- Upbeat and Positive Personality
- Call Center Operations
- Issue Identification
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Order and Refund Processing
- Good Listening Skills
Certification
First Aid/CPR certified November 2021-2022
Timeline
Substitute Teacher
Akron Public Schools
10.2021 - 06.2022
Long-Term Substitute Teacher
ACCEL Schools
01.2019 - 06.2020
Direct Support Professional
REM Ohio
11.2015 - Current
Classroom Teacher
Cleveland Public Schools
08.2007 - 05.2014
Classroom Teacher
Life Skills Center Of North Akron
01.2000 - 04.2005
Customer Service Representative
Cole Managed Vision
12.1998 - 01.2000
Customer Service Representative
Comp-u-Card International
05.1997 - 01.1999
Teaching Licensure Integrated Language Arts 7-12 - Education
Notre Dame College
Bachelor of Arts - English
Prairie View A & M University
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