Myra Burleson
Landrum,SC
Summary
I am a Financial Service Professional who craves to build authentic relationships within the community. I want to assist clients to reach their financial goals and deepen client relationships. I utilize my skills and experience to add value to my team and clients. My life accomplishment is completing my Bachelor of Administration, in Human Resources. My passion is helping others to achieve their goals in life. Determined banking professional eager to apply financial knowledge and sales negotiation skills. The collaborative individual communicates with tact and diplomacy to internal and external customers.
Overview
34
34
years of professional experience
Work History
Relationship Banker
Bank of America
08.2021 - Current
- Educate clients and prospective clients through self-service technologies like ATMs, online banking, and banking
- Solve problems by using critical thinking skills to bring solutions to clients' issues
- Experience with Salesforce, Data systems, and Cash Handling
- Reach out to prospective retail banking customers establish business relationships and provide ongoing banking relationship services with existing clients
- Greet customers when they enter the branch and establish a professional, friendly rapport
- Ensure customer satisfaction and resolve issues with banking products or services.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, and demonstrating empathy throughout interactions.
Account Executive
Colonial Life
07.2018 - 08.2021
- Account manager for commercial accounts throughout the assigned region
- Achieved and exceeded sales goals in my first year in sales of supplemental benefits
- Created detailed business plans to facilitate the attainment of goals and quotas
- Managed the entire sales cycle from finding a client to securing a deal
- Unearthed new sales opportunities through networking and turn them into long term partnerships
- Communicated products to prospective clients and explain policies in detail
- Provided professional after-sales support to enhance the customers' dedication
- Kept in frequent contact with the clients in your responsibility to understand their needs
- Responded immediately to complaints and resolve issues aiming at customer contentment and the preservation of the company's reputation
- Trained new employees in the use of software and data system used exclusively by company management.
- Kept extensive records of sales and data using company software that tracked performance of sales in assigned area of personnel.
- Assisted in the training of new personnel with human resources in various areas of required training.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Customer Service Representative
Hunter Automotive Group
11.2016 - 06.2018
- Maintained customer satisfaction by providing problem-solving resources in care for automotive repair needs
- Assisted human resource objectives by training and coaching employees in job expectations to new employees and mentoring other employees
- Assist in achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Implemented production, productivity, quality, and customer-service standards
- Resolves problems through a systematic approach
- Identify customer service trends and determine system improvements
- Met customer service financial objectives by assisting in forecasting requirements
- Analyzes variance and initiated recommendations for corrective actions
- Determined customer service requirements by maintaining contact with customers and visiting operational environments
- Improved customer service quality results by studying, evaluating, processes, and making recommendations for change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Homemaker
Self Employed
12.1989 - 11.2016
Education
Associate of Applied Science - Human Resources Management/Personnel Administration, General
Liberty University
Lynchburg, VA12.2023
Associate of Applied Science - Business Administration and Management, General
Walters State Community College
Morristown, TN01.2011
High School Diploma -
Edneyville High School
Hendersonville, NC01.1987
Skills
Sales
Management
Customer Service
Customer Satisfaction
Sales Management
Team Building
Inventory Management
Retail
Microsoft Excel
Time Management
Relationship building and management
Customer Service-Oriented
Sales expertise
Cash Handling
Business Development
Community Relations
Websites
Timeline
Relationship Banker
Bank of America
08.2021 - Current
Account Executive
Colonial Life
07.2018 - 08.2021
Customer Service Representative
Hunter Automotive Group
11.2016 - 06.2018
Homemaker
Self Employed
12.1989 - 11.2016
Associate of Applied Science - Human Resources Management/Personnel Administration, General
Liberty University
Associate of Applied Science - Business Administration and Management, General
Walters State Community College
High School Diploma -
Edneyville High School
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