Salesforce
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Myra Carter
Red Lion,PA
Summary
Overview
12
years of professional experience
Work History
NYCERSBrooklyn, NY
Retirement Benefits Examiner
04.2024 - 08.2024
Job overview
- Answer inbound calls and make callbacks concerning inquiries.
- Interacted professionally with customers providing clear explanations for decisions made regarding their claims.
- Participated in training sessions designed to keep abreast of industry developments.
Oxford Realty & AssociatesBrooklyn, NY
Real Estate Agent
05.2017 - 05.2024
Job overview
- Provided guidance to clients throughout the entire buying or selling process.
- Act as an intermediary in negotiations between buyers and sellers, generally representing both parties.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Grossed 900K in the first year.
Appliances ConnectionBrooklyn, NY
Builder Sales Coordinator
07.2023 - 03.2024
Job overview
- Answer inbound calls and make callbacks concerning inquiries.
- Create purchase order bids from sales orders, submit, and finalize quotes for general contractors.
- Create returns and exchanges for damaged units, and coordinate with trucking companies for deliveries and pickups on time.
AppliancesConnectionNew York, NY
Customer Service Representative
08.2022 - 07.2023
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promote products and services.
- Answered customer inquiries via phone, email, and chat.
Kings Tele-services (311)New York, NY
Customer Care Representative
05.2022 - 07.2022
Job overview
- Answer inbound calls and make callbacks concerning inquiries.
- Diplomatically utilize call center 'scripts' when handling different topics to solve inquiries.
- Skillfully manage customers' needs, clarify information, research every issue, and provide solutions.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Locus Recruiting Temp AgencyNew York, NY
Call Center Concierge, Remote
08.2021 - 02.2022
Job overview
- Answer inbound calls and make callbacks concerning inquiries.
- Assist employees with selecting a retirement or pension plan and relieving stress for a smooth transition.
- Handle and resolve disputes by documenting issues for members, providing case management services to support the plan of care.
Ez-PassStaten Island
Customer Service Representative
11.2020 - 05.2021
Job overview
- Answer inbound calls and make callbacks concerning inquiries.
- Successfully took payments from customers for plans using Vector software.
- Successfully manage irate customers, diffusing and circumventing a debacle.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
VerizonNew York, NY
Sales Representative
01.2020 - 03.2020
Job overview
- Meeting monthly sales closing quotas and consistently.
- Door-to-door sales using Mac iPad.
- Sales in fiber optics and solar promoting products and services.
Reading TeamNew York, NY
Literacy Teacher
10.2016 - 06.2018
Job overview
- Assessed student progress regularly through formal and informal evaluations to inform instruction.
- Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
- Created engaging learning activities such as games and literature circles to promote critical thinking skills.
Bell FoundationNew York, NY
Enrichment Teacher
12.2012 - 08.2015
Job overview
- Utilized technology to enhance learning experience for students.
- Instruct students individually and in groups, using various teaching methods such as lectures and demonstrations.
- Supervised student behavior during classes while encouraging positive social interactions.
- Incorporated a variety of teaching styles such as hands-on activities, lectures, group work, debates and multimedia presentations into lessons.
Education
Kaplan University
Credits in Industrial-Organizational Psychology
06.2016
University Overview
The University of Phoenix
College Credits in Business
01.2011
University Overview
Long Island University
Credits in English
01.2007
University Overview
Skills
- Excellent MS Office skills (Excel, Word, PowerPoint)
- Mac OS
- Vector
- Case Trakker
- SDS
- QNEXT
- Payspan
- Dayforce
- Bria
- 8x8
- Salesforce
- CRM
- Computer Networking
- Calendar management
- Google Suite
- Microsoft Office
- Customer service
- Call Center
- Communication skills
- Computer skills
- Business development
- Door-to-Door Experience
- Recruiting
- COI (Less than 1 year)
- Data Entry
- Returns Software
- Presentation Skills
- Damage Assessment
- Documentation Review
- File Management
- Loan Documentation
Affiliations
Affiliations
- De-escalate irate customers with diplomacy and success
- Gained recognition for providing excellent customer service
Accomplishments
Accomplishments
- Completed a series of certifications in customer service and computer literacy.
References
References
References available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Salesforce Training - 3-months
- Customer Service - Cornerstone
- De-Escalation - 3 months
- Real Estate Agent - Licensed NY
- Teaching - Certification
Software
Zendesk
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteQuote
The supernatural is the natural not yet explained.
Languages
English
Native language
Interests
Writing
Science
History
Timeline
Retirement Benefits Examiner
NYCERS
04.2024 - 08.2024
Builder Sales Coordinator
Appliances Connection
07.2023 - 03.2024
Customer Service Representative
AppliancesConnection
08.2022 - 07.2023
Customer Care Representative
Kings Tele-services (311)
05.2022 - 07.2022
Call Center Concierge, Remote
Locus Recruiting Temp Agency
08.2021 - 02.2022
Customer Service Representative
Ez-Pass
11.2020 - 05.2021
Sales Representative
Verizon
01.2020 - 03.2020
Real Estate Agent
Oxford Realty & Associates
05.2017 - 05.2024
Literacy Teacher
Reading Team
10.2016 - 06.2018
Enrichment Teacher
Bell Foundation
12.2012 - 08.2015
Kaplan University
Credits in Industrial-Organizational Psychology
The University of Phoenix
College Credits in Business
Long Island University
Credits in English
Similar Profiles
Makhfous DialloMakhfous Diallo
Data Analyst Intern and Programmer (Python/Java) at NYCERS New York City Employees' Retirement ServicesData Analyst Intern and Programmer (Python/Java) at NYCERS New York City Employees' Retirement Services
Alexus JenkinsAlexus Jenkins
Consultant at Staffing 101/ NYCERSConsultant at Staffing 101/ NYCERS
Lara SnyderLara Snyder
Nursing Assistant at WellSpan Surgery and Rehabilitation HospitalNursing Assistant at WellSpan Surgery and Rehabilitation Hospital