Summary
Overview
Work History
Education
Skills
Timeline
Generic
Myra Carter

Myra Carter

Dallas,NC

Summary

Adept at transforming office operations, I significantly enhanced operational efficiency and customer satisfaction at Friends Heating and Cooling. My expertise in office management and organizational skills led to a notable expansion from 25 to 70 employees. I excel in fostering team productivity and maintaining rigorous financial compliance, demonstrating both hard and soft skills essential for high-stakes environments.

Overview

11
11
years of professional experience

Work History

Office Manager

Friends Heating and Cooling
01.2000 - 08.2007

In my role as office manager in this company, we grew from 25 employees to 70 employees and I was over all the office duties. I handled payroll, AR, AP, Human Resources, and various and other sundry tasks that come with running an office. I insisted on the owners retaining qualified accountants for me to deliver my accounts to monthly in order to make sure we stayed compliant on all tax fronts, though I was responsible for getting the files delivered to them on time and following through on the necessary steps to remain compliant. I am self motivated, love to solve problems, but as we grew, it became more and more difficult for me to handle it all alone. I was begging for an assistant, but the owners just seemed to think all I needed was more money. I was going to work at 5:30 every morning and working till 7 or 7:30 every evening and it started to wear me down physically, so I had no choice but to quit. It broke my heart, but l had to give it up or I was going to be in major trouble.

  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Office Manager

Arctic Heating and Air Conditioning
07.1998 - 12.1999
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Replacement Office Administrator

Milner Airco Heating and Cooling
09.1996 - 09.1999

In my role as office manager in this company, we grew from 25 employees to 70 employees and I was over all the office duties. I handled payroll, AR, AP, Human Resources, and various and other sundry tasks that come with running an office. I insisted on the owners retaining qualified accountants for me to deliver my accounts to monthly in order to make sure we stayed compliant on all tax fronts, though I was responsible for getting the files delivered to them on time and following through on the necessary steps to remain compliant. I am self motivated, love to solve problems, but as we grew, it became more and more difficult for me to handle it all alone. I was begging for an assistant, but the owners just seemed to think all I needed was more money. I was going to work at 5:30 every morning and working till 7 or 7:30 every evening and it started to wear me down physically, so I had no choice but to quit. It broke my heart, but l had to give it up or I was going to be in major trouble.

  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Associate Of Arts And Sciences - Medical Assistant

Gaston College
Dallas, NC
05.2034

Associate Degree - Medical Assistant

Gaston College
Dallas, NC
05.1985

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Contract negotiations
  • Performance improvement
  • Proposal writing

Timeline

Office Manager

Friends Heating and Cooling
01.2000 - 08.2007

Office Manager

Arctic Heating and Air Conditioning
07.1998 - 12.1999

Replacement Office Administrator

Milner Airco Heating and Cooling
09.1996 - 09.1999

Associate Of Arts And Sciences - Medical Assistant

Gaston College

Associate Degree - Medical Assistant

Gaston College
Myra Carter