Myra Chaloupka
Olivehurst,CA
Summary
Polite and professional Medical representative successful in applying strong communication and problem resolution skills to each patient issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal patient and work relationships.
Overview
10
10
years of professional experience
Work History
Call Center Operator
Ampla Health
03.2023 - Current
- Assisted patient's by answering questions and responding to inquiries.
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of Healthcare company and services and creating welcoming, positive experiences.
- Responded to patient's requests for appointments, Medical services, and information and company information.
- Rescheduling patient appointments as required via telephone calls,and through our EMR.
- screening and routing calls to other departments efficiently, insuring accurate registration.
- appointment scheduling and follow up appointment scheduling in datebase
Patient Referral Coordinator
Ampla Health
12.2021 - 03.2023
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Front Desk Medical Receptionist
Contra Costa Regional Medical Center
01.2019 - 02.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Medical Assistant
Placer Dermatology
04.2013 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assisting
Cambridge Junior College
Yuba City, CA05.2008
Skills
- Always providing the patient with the best care possible
- Creative Solutions
- Answering Questions
- Providing fast and efficient Patient services
- Expressing empathy and always acknowledging there is room for growth
Languages
Spanish
Native or Bilingual
Timeline
Call Center Operator
Ampla Health
03.2023 - Current
Patient Referral Coordinator
Ampla Health
12.2021 - 03.2023
Front Desk Medical Receptionist
Contra Costa Regional Medical Center
01.2019 - 02.2021
Medical Assistant
Placer Dermatology
04.2013 - 08.2016
Medical Assisting
Cambridge Junior College
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