Myra Cheris
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and repeat business through empathetic complaint resolution and effective problem-solving. At Liveops and Consumer Cellular, I consistently exceeded performance metrics and contributed to product improvements. Skilled in active listening and critical thinking, I excel in turning challenges into positive outcomes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Liveops
01.2019 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Customer Service Representative
Consumer Cellular
03.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ03.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Representative
Consumer Cellular
03.2021 - 04.2022
Customer Service Representative
Liveops
01.2019 - 01.2023
Bachelor of Science - Human Resources Management
University of Phoenix
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