Myra Croft

Customer Service Representative

Intelogix

10.2018 - Current

Provided exceptional customer service through effective communication and problem-solving skills.
Assisted customers with inquiries, ensuring accurate information delivery and timely resolution of issues.
Utilized CRM software to track customer interactions and maintain detailed records of service requests.
Resolved escalated issues by employing strong negotiation skills and maintaining a calm demeanor under pressure.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cross-trained and backed up other customer service managers.