Myra Croft
Customer Service Representative.
Mesa,AZ
Overview
25
25
years of professional experience
Work History
Emergency Operator.
Intelogix
Houston, TX
10.2018 - Current
- Managed emergency response calls, ensuring timely and accurate communication with first responders.
- Coordinated incident information flow to relevant departments, enhancing operational efficiency.
- Utilized emergency management software to log incidents and track response times accurately.
- Developed and implemented standard operating procedures for emergency call handling protocols.
- Reduced caller anxiety with clear communication and reassurance during high-stress situations.
Customer Service Representative
Intelogix
10.2018 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution of issues.
- Utilized CRM software to track customer interactions and maintain detailed records of service requests.
- Resolved escalated issues by employing strong negotiation skills and maintaining a calm demeanor under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
Timeline
Emergency Operator.
Intelogix
10.2018 - Current
Customer Service Representative
Intelogix
10.2018 - Current