Myra Davis

• Responds to customer inquiries and resolves complaints to establish trust and increase satisfaction.
• Utilizes ticketing system to track customer requests and prioritize urgent needs.
• Troubleshoots website, software, and email issues to identify and rectify discrepancies.
• Communicates with clients and related departments to verify root causes of website or email problems.
• Configures or modifies different DNS records, managing DNS zones, adding or updating nameservers.
• Publishes websites using Squarespace

• Efficient Handling of ZenDesk Correspondence
• Seamless Client Onboarding and Tracker Oversight
• Proactive Engagement and Communication
• Rigorous Data Integrity Management
• Guiding Clients Toward Successful Go-Live
• Proactive Client Engagement and Real-Time Updates
• Insightful Reporting and Collaborative Participation
• Optimized Process Management and Resolution
• Meticulous DNS Management and Data Tracking
• Collaborative Meetings and Strategic Review
• Efficient Ticket Creation for Domain Changes

• Primary HQ administrative contact for the broker organizations
• Assisted in the tracking and reconciliation of promotional spending for all classes of trade
• Lead new item set up and all other customer required administration
• Managed sales reporting requests: Standard biweekly, monthly and ad hoc reports as requested by sale team.
• Owned trade show planning process: scheduling, budget, merchandising, deal communication, and product shipment coordination
• Attended Distributor Partner Shows and Open Houses, where appropriate
• Collaborated with Marketing to ensure Sales team participation and coordination at trade shows/consumer events
• Managed logistics of customer National Sales meetings: budget, schedule, materials, etc

Key Accomplishments:

• Created and maintained customer master sheets, files, and account summaries that became the primary source of truth and customer knowledge for multiple departments
• Documented sales SOPs that were used with onboarding of National Account Managers
• Streamlined the product sample/collateral fulfillment process

• Prioritized and allocated projects and tasks to fellow team members to assure efficiency and a speedy turnaround
• Reported status of all stages of sale from inquiry to fulfillment often fielding updates from several different departments
• Enforced policy and procedure ensuring quality assurance of all contracts processed
• Fielded challenging emails and calls from disgruntled sales reps and prospects
• Coordinated all aspects of contract fulfillment from request through to setup
• Reported weekly and monthly sales performance and projections
• Managed and tracked inventory of lead generation packages available for sale
• Organized and maintained all aspects of the product waitlist from additions to announcements of available inventory

Key Accomplishments:

• Initiated, documented, and implemented new operational policies and procedures that streamlined the contract process and improved turnaround time, accelerating efficiency by 30%
• Achieved advancement to team lead after one year of exemplary performance
• Created new relations with previously disgruntled sales reps

• Reviewed and determined the eligibility of contracts submitted for standard listings and upgrades
• Communicated with the sales team, customer, and/or applicable departments to preserve quality assurance, gather further information and/or facilitate property eligibility
• Processed customer-provided information and requests into SalesForce and the internal Rent.com CS
• Tool to deactivate or activate standard listings and/or upgrades
• Performed financial analysis to determine invoice proration amounts for upgrade deactivations
• Determined and tracked sales rep commissionable credit earned for each sale
• Created monthly Excel spreadsheets for accounts that receive specialized invoicing
• Conducted training for new sales reps and administrators
• Completed projects assigned by upper management

Key Accomplishments

• Developed and implemented the department's first employee manual which included a complicated grid that determines commissionable credit
• All proper business procedures and policies were outlined and kept current improving the speed and efficiency at which contracts are processed
• Increased processing accuracy and proficiency as a consultant for a team that worked on the development, rollout, and debugging of the automation and integration of SalesForce systems with the internal Rent.com CS Tool