Myra Galland
Spring,TX
Summary
Accomplished Store Manager with a proven track record at Northern Tool + Equipment, enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer service, I've led teams to exceed sales goals through effective training and mentoring. Skilled in problem-solving and team leadership, my strategies have significantly boosted store performance and employee engagement. Dynamic relationship-builder with organized nature and sound judgement focused on maximizing team efficiency.
Overview
13
13
years of professional experience
Work History
Store Manager
Northern Tool + Equipment
01.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- In charge of hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked on non-store projects which had a larger scope than just my store, such as the intellicheck rollout, 2 rounds of sales scorecard changes, rollout of the new POS systems across our district, inventory auditor for 3 years, Retail Training Manager for 3 years.
- Was the lead for the partnership between Northern Tool and the Texas High School Welding Series, which included attending their events at local high schools as a rep for Northern, and hosting 12 events over 3 years at our stores.
Senior Assistant Store Manager
Northern Tool + Equipment
11.2016 - 01.2018
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated logistics for special events, including product launches or seasonal sales promotions, contributing to their overall success in meeting targeted goals.
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage in the store.
- Established strong relationships with local community organizations, enhancing the store''s reputation as a supportive business partner in the area.
- Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
Sales Associate
Northern Tool + Equipment
09.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bookseller
Barnes And Noble Bookstore
10.2011 - 04.2016
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Trained all incoming new employees in the cafe as the Night shift trainer and lead closer.
- Utilized selling techniques to sell membership program, highlighting the benefit to all customers.
Cashier
Northern Tool + Equipment
07.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Banquets Associate
Double Tree Hotel By Hilton
05.2014 - 07.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
Bachelor of Arts - English Language
University of Louisiana At Lafayette
Lafayette LA05.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team leadership and coaching
- Inventory Management
- Team Building and Leadershipt
- Retail Inventory Management
- Recruitment and hiring
Accomplishments
Northern Tool Representative for the Texas High School Welding Series partnership, where we hosted 12 events in 3 years for 60+ students.
Worked with management to provide incentivized pricing for schools during the years of 2020-2024 in order to facilitate bulk sales.
Selected to be an inventory auditor from the years of 2021-2024.
Selected to be a Retail Training Manager from the years of 2021-2024.
Selected for the Value Based Leadership training initiative.
Presidents Club Winner for Best New Store.
Worked with leadership to open 15 new stores as the Cashier Trainer for Go Team.
Timeline
Store Manager
Northern Tool + Equipment
01.2018 - Current
Senior Assistant Store Manager
Northern Tool + Equipment
11.2016 - 01.2018
Sales Associate
Northern Tool + Equipment
09.2015 - 04.2016
Cashier
Northern Tool + Equipment
07.2015 - 09.2015
Banquets Associate
Double Tree Hotel By Hilton
05.2014 - 07.2015
Bookseller
Barnes And Noble Bookstore
10.2011 - 04.2016
Bachelor of Arts - English Language
University of Louisiana At Lafayette
Similar Profiles
Bobby MasonBobby Mason
Cherry Picker Operator at Northern Tool EquipmentCherry Picker Operator at Northern Tool Equipment
Radha Krishna SaramRadha Krishna Saram
Senior Performance Engineer at Northern Tool + EquipmentSenior Performance Engineer at Northern Tool + Equipment
Stanford HallStanford Hall
Forklift Operator/Inventory Control at Northern Tool EquipmentForklift Operator/Inventory Control at Northern Tool Equipment