Myra Graham-Toney
Greenville
Summary
Proactive and meticulous Manager with over 6 years of experience in the Restaurant industry. I exemplement proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Wendy's Restaurant
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Restaurant Shift Manager
McDonald's Restaurant
02.2021 - 10.2022
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Checked and monitored inventory levels to reorder items.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kitchen Manager
Olive Garden Restaurant
01.2017 - 04.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
Education
Medical Billing And Coding -
Miller Motte College Online
Jacksonville, NC04.2022
Skills
- Customer Relations
- Staff Training
- Time Management
- Cost Control
- Policy Administration
- Training and Development
- Product and Service Knowledge
- Money Handling
- Directing Team Members
- Staff Management
Timeline
Assistant Manager
Wendy's Restaurant
05.2023 - Current
Restaurant Shift Manager
McDonald's Restaurant
02.2021 - 10.2022
Kitchen Manager
Olive Garden Restaurant
01.2017 - 04.2020
Medical Billing And Coding -
Miller Motte College Online
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