Myra Gregory
St. Louis,MO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Forklift Operator
Pepsi Beverage Company
06.2020 - Current
- Read work orders detailing shipments requested by various customers.
- Correctly label order shipments so they are instantly and easily identifiable.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Warehouse Clerk/Night Auditor
XPO Logistics
06.2019 - 02.2020
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Checked packages and merchandise for damage and notified vendors.
Order Selector/Loader
Penske Logistics
11.2018 - 02.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Administrative Assistant
Mother's Way
12.2013 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Data Entry Clerk
Fieldworks Campaign
02.2012 - 07.2012
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Representative
Convergys
11.2011 - 02.2012
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
CNA - Certified Nursing Assistant / Med Tech
Sabbath Manor
05.2010 - 12.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Representative
Kelly Services
06.2008 - 06.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative/ Account Rep
GC Services
01.2007 - 09.2007
- Successfully met all full-time employee performance requirements across all units
- Entered customer orders and provided quotes for orders.
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
AA - Business Administration
Florissant Valley Community College
Saint Louis, MO08.2024
Skills
- Clerical Support
- Office Management
- Documentation and Reporting
- OSHA Compliance
- Database Management
- Data Entry
- Team Collaboration
Certification
- CNA - Certified Nurse Assistant
- Forklift Certification
- CMA - Certified Medication Technician
Additional Information
Key Skills
Office Skills:
Office Management
Records Management
Database Administration
Spreadsheets/Reports
Event Management
Calendaring
Problem Solving
Front-Desk Reception
Executive Support
Travel Coordination
Computer Skills: MS Word MS Excel MS PowerPoint MS Outlook MS Access Windows
Personal Information
- Title: Receptionist - Mother's Way
- Work Permit: Authorized to work in the US for any employer
Timeline
Forklift Operator
Pepsi Beverage Company
06.2020 - Current
Warehouse Clerk/Night Auditor
XPO Logistics
06.2019 - 02.2020
Order Selector/Loader
Penske Logistics
11.2018 - 02.2020
Administrative Assistant
Mother's Way
12.2013 - 06.2017
Data Entry Clerk
Fieldworks Campaign
02.2012 - 07.2012
Customer Service Representative
Convergys
11.2011 - 02.2012
CNA - Certified Nursing Assistant / Med Tech
Sabbath Manor
05.2010 - 12.2010
Customer Service Representative
Kelly Services
06.2008 - 06.2009
Customer Service Representative/ Account Rep
GC Services
01.2007 - 09.2007
AA - Business Administration
Florissant Valley Community College
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