Myra Harris

· Provide remote software and connectivity support for the following medical laboratory instruments:

Vitek 2, Vitek 2 compact, Vitek Reveal, BacT, MYLA, Corepoint, BACT/Alert, Virtuo and Previ isola.

· Meet monthly and annual performance and quality metrics set forth by department leadership.

· Collaborate and produce innovative solutions to enhance the customer’s experience when contacting the Software support line for troubleshooting or questions.

· High-performance remarks and customer feedback for providing prompt and accurate assistance and fixing the issue within the time limits set forth by the department.

● Conduct air and surface sampling in isolation 5 and 7 clean rooms while facilitating personnel and product sampling for sterility and purity

● Upheld company's quality standards in revitalizing SOPs to remain current with cGMP policies and FDA regulations

● Maintain FDA performance standards in isolating and testing microbes from clean room samples and personnel

● Prioritize supervisory tasks in coordinating with a 15-member team to achieve short and long-term goals

● Boost productivity by executing time-sensitive laboratory activities to deliver high-quality pharmaceutical products

● Headed new instrumentation implementation for the Bruker Maldi-TOF. This included technical writing of the IOQ-PV and new instrument protocols, along with writing the corresponding SOP and training documentation.

• Full-time caregiver for immunocompromised and elderly parents during the pandemic.

● Exercised keen attention to detail by processing and preparing specimens for microbiology and molecular testing in a timely manner

● Managed competing tasks by initiating routine bench plate reading and identification and susceptibility testing of pathogenic bacteria

● Achieved organizational objectives by running PCR testing for COVID-19, C-diff, and MRSA while following all hospital, FDA, CDC, and CAP protocols for reporting and testing of biological substances

● Performed routine bench workup of pathogenic bacteria, including identification and susceptibility testing of pathogens using the VitekII system and biochemical reagents

● Supported project deliverables by processing and plating specimens and conducting molecular and serological tests to analyze and report patient results accurately

● Ensured quality control by performing routine maintenance on automated systems, biochemicals, and media while efficiently analyzing Panther resulting work lists for errors

● Streamlined antimicrobial testing and identification using Vitek II, Microscan Analog, Bactec Alert, and Biomerieux mass spectrometry machines

● Maintained quality assurance and control standards by aligning with proper protocols set by CAP, FDA, CDC, JHCO, and CLIA

● Assured data integrity by accurately tracking and reporting findings to detect and decrease errors by 85%

● Coordinated the identification and workup of aerobic, anaerobic bacteria, and mycobacteria pathogens while performing antimicrobial susceptibility testing

● Delivered quality results by discriminating between relevant normal flora and pathogenic bacteria, reading gram stains, and conducting quality control on reagents, media, and other miscellaneous items

● Supported various research projects by instituting cost-effective solutions for media and reagent use

● Enhanced efficiencies by collaborating with a 28-member team to decrease turnaround times for culture workup and gram stains by 70%

● Executed diverse tasks by ordering culture tests, reviewing gram stains, initiating antimicrobial sensitivity testing, and identifying infectious bacteria, mycobacterium, and fungal elements

● Produced accurate results by differentiating between pathogens and normal flora within immunodeficient and healthy patient populations

● Optimized workflow by improving the documentation of problems and errors to eliminate future mistakes