Myra Hernandez
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Property Manager
Wilhoit Properties
07.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Apartment Leasing Agent
Sterling Apartment Personnel
01.2022 - 07.2022
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Apartment Leasing Consultant
BH Management Services
07.2020 - 11.2021
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Churchs Chicken
Renda
04.2019 - 06.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
I Heart Yogurt
Renda
01.2016 - 01.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Education
GED -
Texas Can Academy
Dallas, TX06.2020
Skills
- Duty Delegation
- Hazard Monitoring and Management
- Complex Problem-Solving
- Lease Renewals
- Sales and Marketing
- Daily Workflows
- Customer Satisfaction
- Safe Work Practices
- Fair Housing Mandates
- Time Management
- Active Listening
Timeline
Property Manager
Wilhoit Properties
07.2022 - Current
Apartment Leasing Agent
Sterling Apartment Personnel
01.2022 - 07.2022
Apartment Leasing Consultant
BH Management Services
07.2020 - 11.2021
Churchs Chicken
Renda
04.2019 - 06.2020
I Heart Yogurt
Renda
01.2016 - 01.2017
GED -
Texas Can Academy
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