Myra Hull
Sugar Land,US
Summary
Dedicated to improving patient care standards and providing outstanding support to interdisciplinary teams. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Health Agent
Bloom Insurance Agency
10.2022 - Current
- Listened to questions and concerns of customers in order to provide answers or responses
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and issues
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Provided primary customer support to internal and external customers in a fast-paced environment
- Use standard office equipment and computer programs
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
- Put a focus on customer service by creating a courteous and welcoming environment for visitors
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Adhered to HIPAA and other compliance standards with all information and activities.
- Helped consumers enroll in private and marketplace plans.
Certified Nursing Assistant
Private Duty
07.2021 - 06.2023
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals
- Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Gathered information about client's medical history, including medications, symptoms, and allergies
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
- Improved daily workflow to improve patient outcomes and meet organizational goals
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
Customer Service Representative
Teleperformance
05.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Health Sciences - Sterile Processing -
Purdue University
01.2023
Certified Nursing Assistant -
Allied Health School
Houston, TX06.2004
Skills
- Enrollment Coordination
- Customer Needs Assessments
- Customer Inquiries
- Eligibility Requirements
- Following Up with Clients
- Program Requirements
- Medical Records Management
- Medicare Compliance
- Customer Satisfaction
- Health Plan Benefits
- Claims Information Gathering
- Quality Assurance Requirements
- Update Records
Certification
Licensed Claim Adjuster
Licensed Health Agent
Timeline
Licensed Health Agent
Bloom Insurance Agency
10.2022 - Current
Customer Service Representative
Teleperformance
05.2022 - 02.2023
Certified Nursing Assistant
Private Duty
07.2021 - 06.2023
Health Sciences - Sterile Processing -
Purdue University
Certified Nursing Assistant -
Allied Health School
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