Myra Irfan
Menomonee Falls,WI
Summary
Dynamic marketing professional with proven leadership and content creation skills, honed at Exterior Pros and through diverse roles in customer service and marketing. Excelled in leveraging social media to enhance brand engagement and in deploying strategic marketing campaigns, demonstrating strong project management and effective communication. Achieved significant improvements in customer satisfaction and campaign performance.
Overview
5
5
years of professional experience
Work History
Event Marketer
Exterior Pros
Milwaukee WI
01.2025 - Current
- Collaborated with sales teams to align marketing strategies with sales objectives.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Worked closely with clients to understand their needs in order to customize services accordingly.
- Gathered data on competitors' pricing, products, and promotional activities.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Listened to customer needs to identify and recommend best products and services.
Host
Cooper's Hawk Winery and Restaurant
02.2024 - 12.2024
- Delivered excellent customer service, improving customer satisfaction and retention
- Handled customer inquiries and resolved complaints in a fast-paced environment
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Utilized great communication skills when taking orders from guests and relaying them to kitchen staff
Marketing and Communication Internship
Alverno College
Milwaukee, WI
05.2024 - 10.2024
- Analyzed key performance indicators to identify effective strategies.
- Learned effective customer engagement techniques and communication strategies
- Collaborated with team members on social media management, content creation, and brand promotion
- Gained experience in teamwork and working under tight deadlines
- Curated social media content and managed accounts to increase engagement
- Worked closely with team, gaining knowledge of day-to-day processes and duties
- Created graphical illustrations to share market research insights.
Server/Host
Taste of India
Milwaukee, WI
05.2020 - 10.2022
- Provided excellent, by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
President of Student Organization (AMOMA: Alverno Minds Over Matter Association)
08.2023 - Current
- Lead a student organization focused on mental health awareness and advocacy
- Organize events to promote mental wellness and stress relief on campus
- Collaborate with a team to plan and execute initiatives that foster community support
Social Media representative (ABLE: Alverno Business Leaders Empower)
- Created Content and managed social media posts to promote event, resources, and member highlights
- Increased engagement and grew the online following by developing engaging, relevant content for the organization
Education
Business Administration - Elective Studies
Alverno College
Milwaukee05.2026
Skills
- Decision-Making and Problem-Solving Abilities
- Effective communication skills
- Strong Project Management
- Teamwork and Collaboration
- Customer service
- Leadership skills
- Marketing-related abilities
- Content Creation and Strategy
- Social Media Marketing (Instagram, Facebook, LinkedIn)
- Community building
- Video editing
Community Service
- Sorting food, Hunger Task Force, Milwaukee, WI, 04/24
- Stockbox, Hunger Task Force, Milwaukee, WI, 04/23
- Sorting incoming donations, Father's Gene's Help Center, West Allis, WI, 10/22
- Front Desk Receptionist, Aurora Health Care Center, West Allis, WI, 05/21, 08/22
- Farm Volunteer, Kinship Community Food Center & Urban Farm, West Band, WI, 04/21
References
References available upon request
Languages
- Urdu, Native
- Punjabi, Native
- Hindi, Fluent
- English, Fluent
Timeline
Event Marketer
Exterior Pros
01.2025 - Current
Marketing and Communication Internship
Alverno College
05.2024 - 10.2024
Host
Cooper's Hawk Winery and Restaurant
02.2024 - 12.2024
President of Student Organization (AMOMA: Alverno Minds Over Matter Association)
08.2023 - Current
Server/Host
Taste of India
05.2020 - 10.2022
Social Media representative (ABLE: Alverno Business Leaders Empower)
Business Administration - Elective Studies
Alverno College
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