Myra Lane
Bayside,TX
Summary
I see myself as a hard working individual who strives in helping others or even helping others with anything they may need better understanding to Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
resultsCX
Remote, TX
10.2023 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Strengthened customer retention by offering discount options.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Updated databases with new and modified customer data.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
ResultsCX
Corpus Christi, TX
08.2021 - 09.2022
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Would handle inbound calls from members who wanted information on their health insurance policy
- Would also assist members in locating a new provider in their network and helping them set appointments
- Would help members locate transportation and assistance in their community.
Customer Service Representative
ResultsCX
Corpus Christi, TX
02.2019 - 03.2020
- Took inbound calls for customer service or swans company which is a food company
- Handled credit card information, social security information, and date of births on multiple screens.
Customer Service Representative/Cashier/lumber department
The Home Depot
Corpus Christi, TX
07.2018 - 03.2019
- Ran cashiers, helped with the service desk, assisted in the lumberyard, and ran in the morning when there were no head managers available at the time.
Interviewer
Directions in Research
Corpus Christi, TX
05.2016 - 01.2018
- Handled phone calls for multiple clients asking about their healthcare and if anything needs to be improved
- Asked about metro in New York City if anything could be improved
- Helped with interviewing new hires and listened in to other associates working on the floor at the time, pulling them aside for coaching if needed.
Education
Roy Miller highschool
06.2013
Skills
- Customer care
- Call center
- Customer service
- WORD
- Microsoft word
- Interviewing
- Multi-line Phone Systems
- Multitasking
- Computer skills
- Front desk
- Windows
- Guest services
- Typing
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Account Updating
- Inbound and Outbound Calling
- Call Management
- Information Security
- Shipping and Receiving Understanding
- In-Store Support
- Courteous Demeanor
- Adaptive Team Player
- Customer Relationship Management (CRM)
- Order Fulfillment
- Delivery Scheduling
- High-Energy Attitude
- Product Sales
- Customer Service
- Call Center Operations
- Multi-Task Management
- Microsoft Excel
Languages
English
Timeline
Customer Service Representative
resultsCX
10.2023 - Current
Customer Service Representative
ResultsCX
08.2021 - 09.2022
Customer Service Representative
ResultsCX
02.2019 - 03.2020
Customer Service Representative/Cashier/lumber department
The Home Depot
07.2018 - 03.2019
Interviewer
Directions in Research
05.2016 - 01.2018
Roy Miller highschool
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