Summary
Overview
Work History
Education
Skills
Timeline
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Myra Lopez

Donna,TX

Summary

Dynamic retail professional with extensive experience at Dollar Tree, excelling in customer service and store merchandising. Proven track record in boosting sales through effective inventory management and innovative visual displays. Strong communicator and team leader, dedicated to enhancing customer relations and driving team performance in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Store Manager

Dollar Tree
03.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Merchandise Manager

Dollar Tree Distribution Center
10.2021 - 03.2023
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.

School Program Aide

Migrant Headstart
07.2018 - 01.2020

Sales Associate

Walgreens
09.2015 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Stocker

Walmart
07.2014 - 06.2015
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

Donna High School
Donna, TX

Skills

  • Customer service
  • Customer relations
  • Multitasking and organization
  • Friendly and positive
  • Outstanding communication skills
  • Store merchandising
  • Retail inventory management

Timeline

Store Manager

Dollar Tree
03.2023 - Current

Merchandise Manager

Dollar Tree Distribution Center
10.2021 - 03.2023

School Program Aide

Migrant Headstart
07.2018 - 01.2020

Sales Associate

Walgreens
09.2015 - 02.2018

Stocker

Walmart
07.2014 - 06.2015

Donna High School

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Myra Lopez