Myra-Louise Elbourne-Aho
Auburn,WA
Summary
I have 10 years of Aviation experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with aviation operational requirements and best practices. I cultivate a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
My years of experience performing multiple tasks for the various work experience and volunteer work which over the years has provided me with confidence to take on more challenges and new avenues with added creativity. I am able to transform high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
My educational background has provided me with general knowledge that has increased my intellectual capabilities, which has prepared me to embrace and accept the challenges in a variety of work experiences.
I am driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Overview
20
20
years of professional experience
Work History
Global Clean Tower Agent
Delta Airlines
Seattle, WA
12.2021 - Current
- Assigns cabin servicing activities to contracted cabin service groups.
- Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.
- Uses radio, phone, and/or computer dispatching tools to ensure proper information and data is relayed.
- Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.
- Practices safety-conscious behaviors in all operational processes and procedures.
Duty Manager
Mcgee Air Services
SeaTac, WA
08.2020 - 12.2021
- Drive performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions
- Managed 150+ team handling Baggage operations in Ramp environment
- Prepare Supervisors, Managers, Leads, and various ramp and fleet team members with information to ensure a successful operation
- Act as liaison between McGee Air Services and Alaska Airlines (AS) and/or other customers and represent McGee in briefings with AS Operation/Managers On Duty (MODs) to plan for Irregular Operations (IROPs), tows, extra flights and other special situations
- Built Crew Sheets by teams, recruited overtime if needed and approved Leave of Absence as needed
- Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information
- Verify and support safety and equipment reports are complete within the shift and communicate with Leadership and effected team members
- Monitor staffing during start times and coordinate, support, and communicate re-balancing of Baggage team
- Lead a team in a fast-paced and ever-changing environment to meet and exceed operational targets while maintaining service, timeline, and compliance requirements
- Recognize and celebrate individual and team performance
- Evaluate individual and teamwork performance and provide necessary feedback. Coach and counsel as needed and document discussions and improvement plans
- Lead briefings with a focus on planned changes, explaining reasons for changes, safety topics, performance, and recognition
- Promote and maintain a culture of safety at all times
- Foster an inclusive, engaging, and high-performance culture that demonstrates McGee’s values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times
Performance Manager
Delta Global Serives DGS
09.2012 - 07.2020
- Manage a team of 12 supervisors, and Assess RON, Deep Clean, Flight Deck, Carpet, Lav Steam, Long turn and Quickturn teams which include 200 employees.
- Helped implement, develop, train,enforce and improve department's first Springshot plan which motivated staff and resulted in a 99% increase in engagement.
- Served as a mentor to junior team members
- Direct strategic initiatives to achieve integrity, innovation and an elevated degree of responsiveness to our customers.
- Ensuring proper training (Alaska Green Light and Delta LMS) was given to all team members.
- Approve vacations and PTO
- Involved in the hiring for new cabin service agents
- Create schedules for all 3 shifts that include about 200 employees
- Prepared correspondence, accounting and financial documents for the month and did weekly payroll.
- Planned and executed major move for all employees from old to the new facility
Caregiver
Private Entity
Sonoma , CA
01.2012 - 02.2012
- Prepared food for consumption for the elderly lady, followed by cleaned up. Ran daily errands (pickup prescriptions, dry cleaning Provided daily companionship for the elderly lady. Monitored food expiration dates, made future meals. Made beds and changed liens as needed. Light housekeeping which included dusting and vacuuming. Assisted with bathing, dressing and grooming. Laundry and ironing. Took out garbage. Provided medication reminders Escorted on appointments (hair salon, lunch dates, etc) and religious services or events. Maintained calendar and organized mail. Engaged in activities (games, memory books).
Volunteer Cashier
Safeco Field
Seattle, WA
05.2010 - 09.2011
- Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately. Followed procedures for safe food perparation, assembly, and presentation. Assisted Lead with inventory control and stock ordering. Resolved complaints promptly and professionally. Took initiative to find extra tasks when scheduled duties were completed Food server duties Bartender duties.
Parent Advocate
ECEAP Policy Council
Renton, WA
01.2008 - 01.2010
- Worked in tandem with program administrators and the PSESD Board to make the decisions that directly affect our children and families. Participated in all aspects of program planning and development. Involved in the approval of all personnel and budget recommendations. Attended monthly meetings Participated in a couple of interview committees to hire new teachers for the program.
Teacher Aide
Coop Elementary School
Majuro Marshall Islands, WA
01.2004 - 06.2007
- Provided instructional and clerical support to classroom teachers.
- Supported and assisted children in learning class material using teachers lesson plans, providing students with individualized attention. Supervised students in the cafeteria, schoolyard and on field trips and helped set up equipments and prepared materials for instruction.
- Attended Staff meetings, conferences and the required programs. Helped Lead Teacher successfully conduct activities that led to emotion, intellectual and the social development of the children. Participated in programs that worked towards the development of children in their early days. Helped children in developing good habits including that of personal hygiene. Reported to the Lead Teacher in case of observance of problems with children Helped maintain a neat and clean classroom.
Survey Data Entry
Majuro Hospital
Majuro Marshall Islands, WA
01.2006 - 01.2007
- Provided data entry for a diabetic survey conducted by WHO & Ministry of Health Marshall Islands Compare data with the source documents. Re-entered data in verification format in order to detect errors. Complied, sorted and verified the accuracy of the data before each entry was done. Located and corrected the data entry errors. Maintained the logbooks of the activities along with completed work.
Education
Associate of Arts - Liberal Arts
College of the Marshall Islands
2007
High School Diploma -
Assumption High School
2003
Grade 9-11 -
St Thomas High School
2001
Elementary School -
Lautoka Chinese School
1998
Skills
- Staff development
- Inventory control
- Policy/program development
- Supervision and staff training
- Computer-savvy
- Calm under pressure
- Complex problem solving
- Monthly Finances
- Weekly Payroll
- Personnel engagement
- Personnel recruitment
- Policies implementation
- Friendly, positive attitude
- Reliable and trustworthy
- Team management
- Time management
- Relationship building
- Leadership
- Multitasking
- Flexible
Timeline
Global Clean Tower Agent
Delta Airlines
12.2021 - Current
Duty Manager
Mcgee Air Services
08.2020 - 12.2021
Performance Manager
Delta Global Serives DGS
09.2012 - 07.2020
Caregiver
Private Entity
01.2012 - 02.2012
Volunteer Cashier
Safeco Field
05.2010 - 09.2011
Parent Advocate
ECEAP Policy Council
01.2008 - 01.2010
Survey Data Entry
Majuro Hospital
01.2006 - 01.2007
Teacher Aide
Coop Elementary School
01.2004 - 06.2007
Associate of Arts - Liberal Arts
College of the Marshall Islands
High School Diploma -
Assumption High School
Grade 9-11 -
St Thomas High School
Elementary School -
Lautoka Chinese School