Myra Lynn Patrick
Summerville,SC
Summary
With over 11 years of experience in health care facility management, dedicated and results-oriented health care assistant administrator. Expertise in patient satisfaction management and implementing efficient administrative processes. Proficient in leading interdisciplinary teams and collaborating with stakeholders to ensure high-quality patient care delivery.
Overview
12
12
years of professional experience
Work History
Assistant Administrator/Volunteer Coordinator
Transitions Hospice Care
07.2023 - Current
- Designated to assume the responsibilities of the Administrator in their absence, ensuring the continued operation and management of the hospice in compliance with company-established policies and procedures. Additionally, as a Volunteer Coordinator, I oversee the recruitment, training, and management of volunteers to support hospice operations and enhance patient care.
Office Manager
Transitions Hospice Care
10.2018 - 07.2023
- Perform audits for HR records and patients' active and expired charts, maintaining and ordering nursing and office supplies
- Responsible for all HR, IE; interviewing process, background checks, drug screens, references, E-Verify, SC New Hire, adding new staff to all software programs, training on tablets, In-Service records, and payroll
- Facilitate training for staff including Administrator, RNs, Chaplain, Social Worker, Volunteers and Temporary Agency staff
- Coordinate and facilitate patient referrals; confirm patient insurance eligibility; audit all records in-office and through the EMR system to ensure compliance with DHEC, state and federal regulations; and confirm and maintain all records for the Medical Director, Administrator, Nursing staff, Social Worker, Chaplain, CNAs, and Volunteer Coordinator.
- Interdisciplinary Team Meetings; Master Scribe; maintain a current face to face schedule and patient certifications for NPs
- Responsible for coordinating, managing, and assisting in the relocation of the office
- Attend Quality Assurance/Performance Improvement Meetings
- Serve on the SC DHEC Coalition Team for the office and attend scheduled quarterly meetings
- Assist in all daily operations of the office consisting of scheduling and attending education luncheons for physicians' offices and nursing facilities
- Participate in marketing and special events
Assistant Administrator
Pruitt Hospice
06.2016 - 10.2018
- Promoted from Administrative Assistant, Charleston Office
- Designated to assume the responsibilities of the Administrator in their absence, ensuring the continued operation and management of the hospice in compliance with company-established polices and procedures.
- Served on the SC DHEC Coalition Team for Summerville office. Worked with Pruitt Hospice internal compliance staff during audits with state and federal agencies.
- Managed all HR on-site including new staff, terminations, training for clinical and non-clinical staff, FMLA, employee bonus program, unemployment, and payroll; maintained TB Risk Assessment Records and OSHA records.
- Served on the Emergency Preparedness Team for all emergencies including evacuations for patients and/or employees and hospice patients located at the Pruitt skilled facilities; served on the team for the annual Camp Cocoon Program for grieving children; served on the Committee to Caring Program Board for patients
- Familiar with ADA, FSLA, FMLA, SC Labor Laws, EEOC.
- Participated in marketing and patient events in the community.
- Successfully managed the office relocation from Charleston to Ladson.
Administrative Assistant
Pruitt Health Hospice
01.2013 - 06.2016
- Assisted with new-hires interviewing process of new hires, performed background checks, and processed payroll for full-time, part-time and PRN employees
- Responsible for continuous training of all staff; entered all admissions; confirmed insurance eligibility; scanned all admission documentation to EMR; ordered DME; monitored compliance of Medical Director, Administrator, Nursing, Social Worker, Chaplain, and Volunteer Coordinator
- Scheduled Interdisciplinary meetings; maintained schedule for face-to-face recertification's of patients; entered all new admissions and discharges into EMR.
- Certifications of patients; entered all new admission and discharges into EMR.
Office Manager/CNA Supervisor
Embrace Hospice
04.2015 - 04.2016
- Directed all required educational material for in-services and interdisciplinary meetings
- Performed public relations and community activities (i.e., Blood Pressure Screening).
- Prepared reports, memos, letters, and other materials ; ensured hospice certifications were in compliance; maintained office supplies and medical equipment; maintained medical records of patients; assisted human resources with recruiting, application packages and planning of career fairs
- Assisted Operations Manager and Director of Finance in coordination of relocation of office from Charleston to Summerville.
Medical Assistant/Supervisor
E+ Cancer Care South Georgia Radiation Oncology
01.2013 - 03.2015
- Supervised front office daily operations
- Scheduled imaging, port placements and labs; assisted patient navigator with special events in the community.
- Triaged patients prior to and after radiation treatments and assisted physicians with patient exams, prescriptions to pharmacies, scheduling appointments and post-treatment patient care.
Education
Some College (No Degree) - Nursing
Trident Technical College
Charleston, SCCertified Nursing Assistant - Nursing
Trident Technical College
Charleston, SCCertified Phlebotomist -
Trident Technical College
Charleston, SCMedical Assistant -
Rutledge College
Charleston, SCCertification - Background Checks
Intellicorp
Charleston, SC02.2024
Certification - Employment Eligibility Verification
E-Verify
Charleston, SCHigh School Diploma -
Summerville High School
Summerville, SC06-1983
Skills
- Office Management
- Volunteer Program Leadership
- Detail-Oriented Task Organization
- Proficient in Microsoft Word
- Comprehensive Documentation Skills
- Relationship Management
- Healthcare Privacy Compliance
- Payroll Management
- Effective Team Engagement
- Proficient in Problem Solving
- Volunteer Coordination
- Human Resources Management
- Strategic Decision-Making
- Critical Thinking Skills
- Personnel Management
- Compliance Management
- Risk Assessment
- Healthcare Office Management
- Quality Assurance Oversight
- Responsive to Change
- Patient Knowledge Sharing
- Strong Understanding of Medical Terminology
- Community Relations Development
- Public Relations Coordination
- Onboarding Process Management
- Record Maintenance
- Effective Patient Care Management
- Onboarding Program Development
- Empathetic Leadership
- Clear Verbal and Written Skills
- Healthcare Policy Knowledge
- Staff Engagement
- Employee Training
Languages
English
Full Professional
Timeline
Assistant Administrator/Volunteer Coordinator
Transitions Hospice Care
07.2023 - Current
Office Manager
Transitions Hospice Care
10.2018 - 07.2023
Assistant Administrator
Pruitt Hospice
06.2016 - 10.2018
Office Manager/CNA Supervisor
Embrace Hospice
04.2015 - 04.2016
Administrative Assistant
Pruitt Health Hospice
01.2013 - 06.2016
Medical Assistant/Supervisor
E+ Cancer Care South Georgia Radiation Oncology
01.2013 - 03.2015
Some College (No Degree) - Nursing
Trident Technical College
Certified Nursing Assistant - Nursing
Trident Technical College
Certified Phlebotomist -
Trident Technical College
Medical Assistant -
Rutledge College
Certification - Background Checks
Intellicorp
Certification - Employment Eligibility Verification
E-Verify
High School Diploma -
Summerville High School
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