Myra Marquez
Lawndale
Summary
Highly skilled, diligent certified Security Professional at Inter-Con Security Systems Inc., with expertise in all security duties. Skilled in CCTV monitoring, safe guarding assets, emergency response, responding promptly to incidents, conflict de-escalation and Incident reporting. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies. Strong focus on team collaboration and dynamic situations. Known for being reliable team player who adapts to changing environment and maintains a vigilant presence. Recognized for enhancing safety protocols and reducing incidents through proactive surveillance. A reliable team player, dedicated to delivering exceptional customer service and fostering strong relationships within diverse environments while ensuring exceptional client satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy and meeting deadlines always with a can do, will do, positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Professional
Inter-Con Security Systems Inc.
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Issued access cards to authorized personnel to monitor access points.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded to Alarms, Investigated disturbances, and contacted Law enforcement personnel to escalate crisis.
- Responded quickly to Emergency situations to asses and deflect issues.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Reported property damage, theft or presence of unauthorized visitors/guests.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
Security Professional
Allied Universal Security Services
12.2023 - 07.2024
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
- Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
- Conducted regular patrols of facility to detect and deter security threats.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Trained security workers on site-specified procedures.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Completed shift handover reports and debriefed next shift upon arrival.
Care Worker
IHSS Adult Services Program
11.2020 - 11.2023
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Delivered compassionate end-of-life care, providing comfort and support to patient.
Mortgage Loan Processor
Equitable Lending/ New Vision Loans
06.2020 - 11.2020
- Handled all new prospect and live loans from pre-approval to closing and funding.
- Reverse Mortgage specialist - collected, verified and uploaded all necessary documentation prior to submitting to Lender.
- Enhanced loan processing efficiency by meticulously reviewing and verifying applicants' financial documents.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
Mortgage Loan Processor
Platinum Capital Group Dba RPM Mortgage
11.2007 - 12.2019
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Facilitated smooth closing processes by collaborating effectively with title companies, insurance companies and appraisers.
- Set up and completed loan submission packages.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Enhanced loan processing efficiency by meticulously reviewing and verifying applicants' financial documents.
- Achieved high levels of accuracy in document processing, double-checking details against application requirements.
- Improved approval rates with comprehensive background and credit checks on all mortgage applications.
- Ensured client confidentiality and security of personal information, adhering to strict data protection protocols.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA06-2005
Skills
- Security Guard licensed
- First aid and CPR certified
- Work ethic
- Reliability
- Team player
- Honest and dependable
- Relationship building and management
- Verbal and witten communication
- Excellent customer service
- Multitasking/Time Management
- Data Entry
- Calendar Management
- Problem solving
- Emergency response
- Emergency evacuation procedures
- Conflict de-escalation techniques
Accomplishments
- Successfully completed two week security training program.
- Supervised team of 9 staff members.
Certification
- Basic Security officer training certification - International Foundation for Protection Officers (IFPO)
- Baton Permit - Various state police or Bureau of Security and Investigative Services
- Cisco Certified Network Associate (CCNA)
- First Aid, CPR and AED instructor certification - American Red Cross
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Professional
Inter-Con Security Systems Inc.
11.2024 - Current
Security Professional
Allied Universal Security Services
12.2023 - 07.2024
Care Worker
IHSS Adult Services Program
11.2020 - 11.2023
Mortgage Loan Processor
Equitable Lending/ New Vision Loans
06.2020 - 11.2020
Mortgage Loan Processor
Platinum Capital Group Dba RPM Mortgage
11.2007 - 12.2019
High School Diploma -
Hawthorne High School
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