Myra McCullough
Windsor Mill,MD
Summary
Compassionate Patient Registration Associate known for high productivity and efficient task completion. Excel in accurate data entry, patient communication, and confidentiality management. Strong organizational, empathy, and problem-solving skills ensure smooth registration processes and positive patient experiences. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Patient Registration Associate
Sinai Hospital of Baltimore
Baltimore, Maryland
10.2023 - Current
- Cross-trained other departments on registration processes as needed.
- Answered incoming calls, responded to inquiries, and provided customer service support.
- Maintained knowledge of hospital policies and procedures regarding registration processes.
- Assisted in orienting new staff members on registration processes and procedures.
- Processed payments from patients and maintained accurate records of transactions.
- Performed data entry of patient demographics into electronic health record system.
- Scanned documents into the computer system for storage purposes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Developed strategies to ensure efficient workflow during peak periods.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Kept abreast of changes in technology related to Patient Registration Associate role.
- Followed up on incomplete registrations ensuring all required documentation is completed correctly.
- Maintained current knowledge of healthcare industry trends, standards, and regulations.
Administrative Assistant 2
Baltimore Community College of Baltimore (BCCC)
Baltimore, MD
05.2015 - 10.2024
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors and provided general information about the company.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Compiled data from various sources into organized reports for review by management team.
Education
Associate of Arts - Business Administration
Strayer University
Nottingham, MD03-2018
Skills
- Strong interpersonal skills
- Appointment Scheduling
- Medical terminology knowledge
- Insurance Verification
- Accuracy and Precision
- Data Entry
- Payment Collection
- Registration and Scheduling
- Patient Relations
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Medical Terminology
- Problem-solving abilities
Accomplishments
- Portfolio with received awards, accomplishments and honors.
Timeline
Patient Registration Associate
Sinai Hospital of Baltimore
10.2023 - Current
Administrative Assistant 2
Baltimore Community College of Baltimore (BCCC)
05.2015 - 10.2024
Associate of Arts - Business Administration
Strayer University
Similar Profiles
Doris AduDoris Adu
Clinical Nursing Student at Sinai Hospital of Baltimore, Northwest Hospital,Clinical Nursing Student at Sinai Hospital of Baltimore, Northwest Hospital,
Shermika WhitfieldShermika Whitfield
Patient Transporter at Sinai Hospital of BaltimorePatient Transporter at Sinai Hospital of Baltimore
Sierra Tamberino MSN, RN, CMSRNSierra Tamberino MSN, RN, CMSRN
Clinical Coach at Sinai Hospital of BaltimoreClinical Coach at Sinai Hospital of Baltimore