Myra Moody
Suffolk,VA
Summary
Seeking a team-player position in a people-oriented organization to leverage strong communication, customer-service, and organizational skills. Committed to achieving corporate goals in a challenging environment.
Overview
9
9
years of professional experience
Work History
Sleep Lab Technician
Virginia Neurology & Sleep Centers
Suffolk , VA
2024.03 - Current
- Monitored patient's vital signs during the course of the study.
- Educated patients about their sleep disorder diagnosis, treatments, and lifestyle modifications.
- Provided technical support to physicians and other staff members in a clinical setting.
- Ensured that all safety protocols were followed during testing procedures.
- Assisted with the set-up and calibration of diagnostic equipment.
- Performed routine maintenance on equipment used in sleep labs.
- Maintained accurate documentation of all test results and data.
- Operated a variety of sophisticated medical instruments such as EEG machines, oximeters, video cameras.
- Prepared detailed written reports summarizing patient care activities performed each day.
- Reviewed completed tests results with physicians to determine proper diagnoses and treatment plans.
- Observed patients sleeping patterns through video monitoring systems.
- Performed polysomnography and other sleep studies to assess patients' sleep disorders.
- Cleaned medical equipment or facilities.
- Adjusted settings or positions of medical equipment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Recorded observations and baseline measurements to maintain accurate medical records.
Claims Specialist/Customer Service Support
Anthem
Virginia Beach , VA
2016.01 - 2024.10
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue, and provide solutions
- Update members PCP schedule doctor appointments and transportation request, update OHI, verify HIPAA, connect with all type of language interpreters for members, check authorizations for meds, home health Care, DME or injections, add newborns to mothers plan, and provide welcome call questionnaires for new members from state to state
- Check insurance claims are valid and make sure that payouts are made within an agreed payout limit
- Duties might include issuing claims forms, giving customers and providers advice on the claim process, and checking insurance claims.
Front Desk Receptionist
Virginia Neurology & Sleep Centers
Suffolk , VA
2023.02 - 2024.03
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Customer Service Support
QVC
Chesapeake , VA
2016.10 - 2017.01
- Interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
- Effectively managed a high-volume of inbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Assisting customers with purchases, assisting customers with financial transactions, collecting past due payments from customers for QVC's credit card, helping customers with any problems they may be having online, with any of QVC's affiliate's, with delivery services, and ensuring customers satisfaction.
Education
Diploma -
Ypsilanti High School
Ypsilanti, MI01.1999
Skills
- Strong communication skills
- Customer service skills
- Organizational skills
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Outlook
- Office management
- Bookkeeping
- Interpersonal skills
- Problem analysis
- Problem solving
- Time management
- Multi-tasking
- HIPAA Compliance
- Electronic medical records management
- Attention to Detail
- Payment Processing
- Strong Work Ethic
- Appointment Scheduling
- Excellent Communication
- Equipment Calibration
References
References available upon request.
Timeline
Sleep Lab Technician
Virginia Neurology & Sleep Centers
2024.03 - Current
Front Desk Receptionist
Virginia Neurology & Sleep Centers
2023.02 - 2024.03
Customer Service Support
QVC
2016.10 - 2017.01
Claims Specialist/Customer Service Support
Anthem
2016.01 - 2024.10
Diploma -
Ypsilanti High School
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