Myra Ramos
Surprise,AZ
Summary
Dedicated Bilingual Habilitation Support Supervisor. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Organized and motivated employee eager to apply time management and organizational skills in various environments. Focused on enhancing workflows and procedures to maximize team success. Seeking opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate in helping the Spanish Speaking Providers, members and families.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bilingual Habilitation Support Supervisor
Arion Care Soultions
Chandler, AZ
07.2022 - Current
- Support individuals and their families receiving habilitation.
- Fostered positive and inclusive team culture for support staff.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Participated in ISP meetings as required
- Resolved complex and escalated support issues.
- Analyzed data to identify opportunities for improving support levels.
- Review members data and provided feedback to supervisors and families
- Monitored staff interactions with families and providers and provided real-time coaching.
- Evaluated performance of support staff and provided coaching to improve performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Managed day-to-day operations of the department, coordinating workload among employees.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Proficient in reviewing and approving employee hours worked, ensuring accurate tracking and compliance with company policies.
- Designed and implemented self-paced online courses that integrate AI tools to enhance learning experiences.
Bilingual Habilitation Support Specialist
Arion Care Solutions
Chandler, AZ
08.2020 - 07.2022
- Training of Habilitation Providers and Immediate Family Members providing habilitation in person and Zoom.
- Provide one-on-one support for providers and caregivers in-home and community-based.
- Maintained up-to-date case documentation for future reference. Worked with internal teams to deliver substantial service to members.
- Collaborated with habitation providers, teams (area managers/supervisors, and families to identify and establish goals and implementation of goals and strategies that best suit the member.
- Training of Habilitation Providers and family members providing habilitation services. Assist with ISP preparation.
- Attended ISP meetings, if needed. Review of member's data as required.
- Habilitation program goal writing with teaching strategies.
- Support providers and parents/caregivers in implementing program goals.
- Worked closely with the Spanish Speaking Providers.
- Training of incoming staff.
Early Childhood Habilitation (ECH) Provider
Arion Care Solutions LLC
Chandler, AZ
01.2017 - 08.2020
- In the home and community service that work one-to-one with the child, doing activities to teach a variety of important skills and improve behavior.
- Worked on goals that are typically in the areas of communication, socialization, gross and fine motor, cognition, and adaptive behavior.
- Worked closely with BCBA to implement behavior plans.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Maintained accurate data collection and implemented trial teaching techniques.
Intern (Practicum Student) School Psychologist
Laveen Elementary School District 59
Laveen, AZ
08.2016 - 05.2017
- Observations of students, IEP meeting, observations of special education classrooms.
- Met with school staff members to get input on their roles,
- Reviewed an evaluation report and IEP.
- Assisted as a translator during IEP meeting and over the phone conference calls with parents.
- Promoted parent and teacher partnerships and communications to support students' educational goals.
- Met with parents and teachers to learn more about students under evaluation.
- Watched students interact in academic and social situations.
Honors Devil Recruiter
Barrett the Honors College at ASU
Phoenix, AZ
08.2015 - 05.2016
- Assisted Barrett, the Honors College by helping recruit prospective students.
- Attended and spoke at special events,
- Gave campus tours, and engaged with students who were considering applying to Barrett, the Honors College.
- Attended training to validate or refresh basic professional skills.
- Coached management in areas of recruitment.
Caregiver
Quality Home Care Options, Inc.
Peoria, AZ
02.2010 - 01.2012
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2018
Associate of Arts - Psychology
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2014
Skills
- Quality program protocols
- Client documentation
- Planning and coordination
- Relationship development
- Bilingual (Spanish/English)
- One-on-one and small group instruction
- Strong computer skills works with Microsoft Office
- Strong written, oral, and interpersonal communication skills in Spanish and English
- Highly motivated/ Self- driven
- Data Analysis
- Effectively work with Habilitation Providers/ Caregivers and Area Manages/Supervisors
- Mentorship
- Adaptability
- Goal Program Writing
- Teamwork
- Flexibility
- Organizational Skills
- Creativity
- Cooperation
- Decision-Making
- Willingness to learn
- Positive Parenting Program Training (Triple P)
- Teamwork and Collaboration
- Work Planning and Prioritization
- Problem-Solving
- Performance Evaluations
- Coaching and Mentoring
- Motivational Leadership
- Leading Team Meetings
Certification
- Article 9
- CPR/First Aid
- Intro to Autism
- Prevention and Support
- Finger print Clearance card
- Triple P Certified
- Abuse, Neglect, and Exploitation Prevention Training
Timeline
Bilingual Habilitation Support Supervisor
Arion Care Soultions
07.2022 - Current
Bilingual Habilitation Support Specialist
Arion Care Solutions
08.2020 - 07.2022
Early Childhood Habilitation (ECH) Provider
Arion Care Solutions LLC
01.2017 - 08.2020
Intern (Practicum Student) School Psychologist
Laveen Elementary School District 59
08.2016 - 05.2017
Honors Devil Recruiter
Barrett the Honors College at ASU
08.2015 - 05.2016
Caregiver
Quality Home Care Options, Inc.
02.2010 - 01.2012
Bachelor of Arts - Psychology
Arizona State University
Associate of Arts - Psychology
Maricopa Community Colleges - Estrella Mountain Community College
- Article 9
- CPR/First Aid
- Intro to Autism
- Prevention and Support
- Finger print Clearance card
- Triple P Certified
- Abuse, Neglect, and Exploitation Prevention Training
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