Myra Reynolds
Fort Hood,TX
Summary
Proactive and results oriented, I excelled at 7 Eleven Store by leveraging exceptional customer service and cash handling skills to enhance sales through upselling, achieving significant customer satisfaction. Demonstrated persistent dedication to maintaining high product knowledge and cleanliness, significantly contributing to the store's positive customer experience.
Overview
17
17
years of professional experience
Work History
Stay at Home Mom
Virginia Beach, USA
03.2018 - Current
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently
- Proven ability to learn quickly and adapt to new situations
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated strong organizational and time management skills while managing multiple projects
Customer Service Associate
7 Eleven Store
Virginia Beach, USA
11.2016 - 02.2018
- Helped large volume of customers every day with positive attitude and focus
- Maintained a high level of product knowledge, providing accurate information to customers
- Identified upselling and cross-selling opportunities, contributing to increased sales
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Monitored cash drawers and maintained adequate cash supply
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Stay at Home Mom
Japan, USA
03.2012 - 11.2016
- Ensured all household members and items were properly taken care of
Customer Sales Representative
Navy Exchange
Twentynine Palms, USA
02.2011 - 10.2011
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities
- Collaborated with team members to achieve sales targets and improve overall store performance
- Stocked merchandise, clearly labeling items
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest
- Managed cash register transactions accurately, ensuring seamless checkout experiences for customers
- Improved sales performance by actively promoting products and engaging customers in informative conversations
- Maintained a clean and inviting store environment for enhanced customer experience
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience
Sales Associate
7 Eleven Store
Virginia Beach, USA
09.2010 - 12.2010
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate/ Cashier
Circle K
Charlotte, USA
06.2009 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Sales Associate
Fashion USA
Norfolk, USA
05.2008 - 04.2009
- Maintained store aesthetics by systematically arranging racks and shelves.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy.
Front Line Clerk
Cinemark Theaters
Norfolk, USA
11.2007 - 05.2008
- Greeted customers entering the store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized merchandise in front lanes
- Stocked, tagged, and displayed merchandise as required
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
Education
Diploma - General Classes
Kempsville High School
Virginia Beach, VA06.2008
Certification - Dental Assisting
Virginia Beach Technical & Career Education Cent
Virginia Beach, VA06.2008
Skills
- Time Management
- Organization
- Multitasking
- Customer Service
- Cash handling
- Problem-solving
- Upselling
- Merchandising
- Friendly, positive attitude
References
- Analiza Mendoza, 7576091166
- Cathy Gbedji-Sokpa, 9158433512
- Tiffany Burnett, 8067812322
Languages
- English
- Tagalog
Accomplishments
- Was awarded as "Employer Star of the Month" at Circle K.
- Recieved gift card from secret shopper while working at Cinemark Movie Theater.
Timeline
Stay at Home Mom
03.2018 - Current
Customer Service Associate
7 Eleven Store
11.2016 - 02.2018
Stay at Home Mom
03.2012 - 11.2016
Customer Sales Representative
Navy Exchange
02.2011 - 10.2011
Sales Associate
7 Eleven Store
09.2010 - 12.2010
Sales Associate/ Cashier
Circle K
06.2009 - 07.2010
Sales Associate
Fashion USA
05.2008 - 04.2009
Front Line Clerk
Cinemark Theaters
11.2007 - 05.2008
Diploma - General Classes
Kempsville High School
Certification - Dental Assisting
Virginia Beach Technical & Career Education Cent
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