Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myra Reynolds

Fort Hood,TX

Summary

Proactive and results-oriented, I excelled at 7 Eleven Store by leveraging exceptional customer service and cash handling skills to enhance sales through upselling, achieving significant customer satisfaction. Demonstrated persistent dedication to maintaining high product knowledge and cleanliness, significantly contributing to the store's positive customer experience.

Overview

17
17
years of professional experience

Work History

Stay at Home Mom

None
03.2018 - Current

Customer Service Associate

7 Eleven Store
11.2016 - 02.2018
  • Helped large volume of customers every day with positive attitude and focus
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Stay at Home Mom

None
03.2012 - 11.2016

Ensured all household members and items were properly taken care of.

Customer Sales Representative

Navy Exchange
02.2011 - 10.2011
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Improved sales performance by actively promoting products and engaging customers in informative conversations.
  • Maintained a clean and inviting store environment for enhanced customer experience.
  • Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.

Sales Associate

7 Eleven Store
09.2010 - 12.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate/ Cashier

Circle K
06.2009 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Fashion USA
05.2008 - 04.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front Line Clerk

Cinemark Theaters
11.2007 - 05.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Diploma - General Classes

Kempsville High-school
Virginia Beach, VA
06.2008

Certification - Dental Assiting

Virginia Beach Technical & Career Education Cent
Virginia Beach, VA
06.2008

Skills

  • Customer service
  • Persistent
  • Cash handling
  • Upselling
  • Merchandising

Languages

Tagalog
Native or Bilingual

Timeline

Stay at Home Mom

None
03.2018 - Current

Customer Service Associate

7 Eleven Store
11.2016 - 02.2018

Stay at Home Mom

None
03.2012 - 11.2016

Customer Sales Representative

Navy Exchange
02.2011 - 10.2011

Sales Associate

7 Eleven Store
09.2010 - 12.2010

Sales Associate/ Cashier

Circle K
06.2009 - 07.2010

Sales Associate

Fashion USA
05.2008 - 04.2009

Front Line Clerk

Cinemark Theaters
11.2007 - 05.2008

Diploma - General Classes

Kempsville High-school

Certification - Dental Assiting

Virginia Beach Technical & Career Education Cent
Myra Reynolds