Summary
Overview
Work History
Education
Skills
Custom
Accomplishments
Timeline
Generic

Myra Richardson

Edmond

Summary

Compassionate customer service expert recognized for exceptional communication and conflict resolution skills. Successfully navigated challenging customer interactions to deliver effective solutions, enhancing overall service quality and team collaboration.

Overview

50
50
years of professional experience

Work History

Customer Service Representative

Uaul Moving & Storage
Oklahoma City
10.2023 - Current
  • Assisted customers with inquiries regarding moving and storage services.
  • Processed customer orders and scheduled moving appointments efficiently.
  • Resolved customer complaints and provided solutions in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Explained service options and pricing to customers clearly and effectively.
  • Collaborated with team members to improve customer service processes.
  • Utilized company software to track shipments and manage inventory levels.
  • Provided support during peak moving seasons by managing high call volumes.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Strengthened customer retention by offering discount options.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Associate

Foley's Department Store
Houston
10.1999 - 09.2001
  • Assisted customers with product selection and provided personalized service.
  • Processed transactions accurately using point-of-sale systems.
  • Educated customers about promotions, sales, and product features effectively.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Trained new sales associates on store policies and procedures diligently.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Used technology resources to assist customers in locating and selecting items.
  • Demonstrated product features and benefits for customers' needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Adhered to company initiatives and achieved established goals.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.

Psychiatric Technician

Baywood Hospital
Webster
02.1986 - 11.1990
  • Monitored patient behavior and reported changes to nursing staff.
  • Assisted in daily living activities for patients, ensuring comfort and safety.
  • Implemented therapeutic activities to engage patients and promote well-being.
  • Maintained accurate patient records and documentation for healthcare team review.
  • Collaborated with multidisciplinary teams to develop patient care plans.
  • Participated in training sessions to enhance skills in mental health support techniques.
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
  • Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
  • Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
  • Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
  • Collaborated with other healthcare professionals to coordinate individualized treatment plans for each client.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
  • Encouraged clients to participate in self-care practices like exercise or journaling that promote overall wellbeing.
  • Maintained patient records and documented care activities.
  • Ensured compliance with health, safety, and privacy regulations.
  • Assisted in developing and implementing individual patient care plans.
  • Implemented de-escalation techniques to manage aggressive behavior.
  • Applied crisis intervention techniques during patient emergencies.
  • Assisted patients with daily living activities and encouraged independence.
  • Ensured safety and welfare of patients through constant supervision.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Accompanied patients to medical and counseling appointments.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Assisted patients improve social relationships and engagement.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Influenced patients' behavior with interaction, counseling or instruction.

Unit Clerk/Psychiatric Technician

St Anthony's Hospital
Oklahoma City
08.1975 - 07.1982
  • Managed patient records and ensured accurate data entry in electronic systems.
  • Coordinated communication between medical staff and patients for scheduling needs.
  • Assisted with the preparation and distribution of medical charts for daily operations.
  • Maintained inventory of office supplies and ordered materials as needed.
  • Processed incoming calls and directed inquiries to appropriate departments efficiently.
  • Organized files and documentation to ensure easy access for medical personnel.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Maintained confidentiality of all patient information.
  • Assisted in the preparation of patient charts and medical records.
  • Prepared charts for outpatient and inpatient services.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Ordered office supplies, equipment, and other materials as needed.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Documented vitals and added lab results into patient charts.
  • Managed the organization and cleanliness of the nursing station and patient areas.
  • Compiled and prepared reports for departmental meetings, contributing to operational improvements.
  • Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
  • Assisted patients improve social relationships and engagement.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Accompanied patients to medical and counseling appointments.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Conducted risk assessments to identify potential safety concerns.
  • Implemented de-escalation techniques to manage aggressive behavior.
  • Conducted patient orientation sessions for newly admitted individuals.
  • Ensured safety and welfare of patients through constant supervision.
  • Applied crisis intervention techniques during patient emergencies.
  • Assisted patients with daily living activities and encouraged independence.

Education

Associate of Applied Science - Sign Language Interpreting And Transliteration

Houston Community College
Houston, TX
06-2014

Skills

  • Customer relationship management
  • Product knowledge
  • Appointment scheduling
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Team collaboration
  • Empathy and patience
  • Dispute resolution
  • Grammar
  • Documentation
  • Scheduling
  • Clerical support
  • Positive and professional
  • Customer relations
  • Paperwork processing
  • Cultural awareness
  • Multi-task management
  • Retail sales customer service
  • Typing 75 wpm
  • Strong teamwork
  • Typing proficiency
  • Client relations

Custom

  • From 2013 until 2023 I was a stay at home Mom taking care of my Special Needs son with Down Syndrome
  • I am involved with the Down Syndrome Association
  • I am involved with a Cultural Inclusion for Special Needs group

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Accomplishments

  • I was President of the Student Government at HCC
  • I was secretary of the Interpreting Student Association

Timeline

Customer Service Representative

Uaul Moving & Storage
10.2023 - Current

Sales Associate

Foley's Department Store
10.1999 - 09.2001

Psychiatric Technician

Baywood Hospital
02.1986 - 11.1990

Unit Clerk/Psychiatric Technician

St Anthony's Hospital
08.1975 - 07.1982

Associate of Applied Science - Sign Language Interpreting And Transliteration

Houston Community College

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