Myra Ruiz
San Angelo,TX
Summary
Motivated professional customer service and financial management with over 10 years of exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Personable personality that helps avoid call escalations.
Overview
8
8
years of professional experience
Work History
Executive Analyst
Ford Pro
05.2023 - 01.2024
- Established a culture of continuous improvement within the finance department through regular reviews and feedback sessions.
- Played an integral role in securing new business accounts who were interested in securing an open line of commerical credit
- Conducted in-depth research on industry trends to inform strategic decision-making within the organization.
- Maintained strong relationships with clients through effective communication, addressing concerns promptly to ensure satisfaction levels remained high.
- Identified potential risks and opportunities by conducting thorough variance analyses between actuals and projections.
Senior Account Analyst Customer Service
Ford Motor Credit Company
02.2016 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- De-escalated critical customer issues to avoid loss of future business.
- Provided company information and educated customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Evaluated interactions between associates and customers to assess personnel performance.
Education
High School Diploma -
LakeView High School
San Angelo, TX05.2007
Skills
- Ethics and integrity
- Diversity and Inclusion
- Operations Management
- Talent Acquisition
- Business Intelligence
- Risk Assessment
- Written Communication
- Interpersonal Communication
- Verbal Communication
- Excellent Communication
- Communication effectiveness
- Strong Communication
Timeline
Executive Analyst
Ford Pro
05.2023 - 01.2024
Senior Account Analyst Customer Service
Ford Motor Credit Company
02.2016 - 05.2023
High School Diploma -
LakeView High School
Similar Profiles
Divya RamarajDivya Ramaraj
Data Product Manager at Ford ProData Product Manager at Ford Pro
Cristofo RomaniCristofo Romani
Product Designer at Ford ProProduct Designer at Ford Pro
Robert NothwangRobert Nothwang
Commercial Fleet Service Advisor at El Cajon Ford Pro EliteCommercial Fleet Service Advisor at El Cajon Ford Pro Elite