Myra Salaam
Richmond,VA
Summary
Dynamic and goal-oriented professional with extensive experience at VCU Health, excelling in customer support and relations. Proven track record of enhancing patient satisfaction through effective communication and conflict resolution. Skilled in managing sensitive information while adhering to HIPAA regulations, fostering trust and efficiency in healthcare environments.
Overview
20
20
years of professional experience
Work History
Telecom Center Representative
VCU Health System
11.2019 - 07.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Patient Access Coordinator
VCU Health
05.2014 - 11.2019
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
PSR Supervisor
VCU Health
06.2008 - 05.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Patient Service Representative
VCU Health
12.2002 - 06.2008
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
No Degree - Pre Nursing
Hagerstown Community College
Hagerstown, MDAcademic
Baltimore City Community College
Baltimore, MD06-1991
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Telephone reception
Timeline
Telecom Center Representative
VCU Health System
11.2019 - 07.2022
Patient Access Coordinator
VCU Health
05.2014 - 11.2019
PSR Supervisor
VCU Health
06.2008 - 05.2014
Patient Service Representative
VCU Health
12.2002 - 06.2008
No Degree - Pre Nursing
Hagerstown Community College
Academic
Baltimore City Community College