Myra Salazar
Roseville,CA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager of Police Records and Communications
Rocklin Police Department
Rocklin, CA
09.2017 - Current
- Delegated work to staff, setting priorities and goals.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented strategic plans to achieve company objectives.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with regulatory requirements and industry standards.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Public Safety Dispatch Supervisor
Rocklin Police Department
Rocklin, CA
02.2014 - 09.2017
- Monitored performance metrics such as response times, customer service levels, accuracy rates.
- Trained new employees on proper operation of communication equipment and software applications.
- Provided technical support to staff regarding computer systems, hardware and software issues.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded to emergency calls routed by automatic distribution system.
- Managed projects related to upgrades or replacements of communication systems or equipment.
- Analyzed data from shift logs to identify trends in staffing requirements or operational issues.
- Ensured that appropriate information was shared between agencies when responding to multi-jurisdictional incidents.
- Scheduled shifts for staff members based on workloads, holidays or special events.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Developed and implemented policies, procedures and protocols to ensure efficient operations within the dispatch center.
- Used radio, telephone and computer system to update first responders with new information.
- Responded promptly to incidents and emergency situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Forecasted manpower requirements based on daily workload and company targets.
- Investigated complaints from citizens related to their interactions with dispatchers.
- Performed quality assurance checks on call recordings to ensure compliance with regulations and standards.
- Recruited and interviewed applicants to place candidates on right assignments.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Facilitated interagency collaboration between local law enforcement agencies and other organizations involved in public safety efforts.
Public Safety Dispatcher
Rocklin Police Department
Rocklin, CA
06.2010 - 02.2014
- Utilized mapping software programs such as GIS and GPS technology to provide detailed directions for responders during emergency situations.
- Served as liaison between public safety personnel in the field and command staff during major incidents or disasters.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Provided support for law enforcement agencies by entering criminal history data into the National Crime Information Center database.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Researched vehicle, wanted and missing persons information.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Assessed requests from outside agencies in order to prioritize response times according to urgency level.
- Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
- Evaluated incoming traffic patterns in order to determine when additional resources may be needed.
- Responded to emergency calls routed by automatic distribution system.
- Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene.
- Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ01-2010
Skills
- Clear communication
- Project management
- Customer service
- Team leadership
- Policy and procedure development
- Coaching and mentoring
- Verbal and written communication
- Performance evaluations
- Staff training and development
- Expectation setting
- Decision-making
- Recruiting and interviewing
- Emergency response
- Complex Problem-solving
- Documentation and reporting
- Policy implementation
- Disciplinary techniques
Certification
- California Police Officer's Standards and Training (P.O.S.T) - P.O.S.T Management Certificate August 2017
- P.O.S.T Advanced, Intermediate, Basic Certificate
- P.O.S.T Crime Scene Investigator
- P.O.S.T Traffic Collision Investigation
- P.O.S.T 832 PC Arrest, Search, and Seizure
- Extensive P.O.S.T courses - Available upon request
- FEMA - Advanced Incident Command System 400 Command and General Staff-Complex Incidents
- FEMA - Intermediate Incident Command System 300 for Expanding Incidents
Timeline
Manager of Police Records and Communications
Rocklin Police Department
09.2017 - Current
Public Safety Dispatch Supervisor
Rocklin Police Department
02.2014 - 09.2017
Public Safety Dispatcher
Rocklin Police Department
06.2010 - 02.2014
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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