Myra Scidmore

Work History

Operations Customer Expert (work from home)

Teleperformance

10.2024 - Current

Creates and updates transportation reservations by phone
Verifies member appointment date and time
Communicates driver estimated time of arrival to callers
Activates will call pickups
Processes cancellations and cancellation notifications to vendor
Provides phone support to the Customer Service Representatives
Schedules trips for members to meet any special requirements noted in the member's account
Coordinates the scheduling of will call activations
Communicates with drivers regarding schedule changes
Coordinates and applies driver/vehicle schedules to the system for future dates
Ensures all will call trips are assigned from previous dates
Documents 'No Show/Cancellation' log each day for each trip

Tech Support Customer Service Representative (work from home)

Concentrix

09.2024 - 11.2024

Resolving customer inquiries, developing and maintaining files, and ensuring customer requests are handled appropriately and in a timely manner
Provides guidance to help customers file their taxes
I also help customers complete their taxes using TurboTax products
Assists customers how to research and troubleshoot tax and technical questions through chat and over the phone

Customer Service Representative

Eagle Advance IND Services

05.2024 - 06.2024

Answer customers' calls via the telephone to process customer application
Track and report all account information into computer through our customer database
Ability to understand and follow all underwriting guidelines concerning federal and state laws
Ability to work independently and maintain accuracy
Meet or exceed all daily, weekly and monthly production goals
Perform other duties and special projects as assigned by management

Case Manager (work from home)

Cardinal Health

10.2023 - 04.2024

Demonstrate a willingness to assist external and internal customers
Create and complete applications for enrollment within program timeframes
Review forms and supporting documentation thoroughly for any missing or new information
Handle inbound and outbound calls, in addition to managing correspondence (fax, mail, email) to support the needs of the patient and/or program
Maintain accurate and detailed activity notes
Complete benefit investigations to assess patient's financial ability to afford therapy and review eligibility criteria to determine what type of assistance patient may be eligible for
Ability to identify, document and submit Adverse Events during customer contact or via received documentation for timely submission
Review all requests for prior authorizations/appeals and ensure supporting documentation is present

Pharmacy Helpdesk

Medimpact

12.2022 - 05.2023

Company Overview: Customer Service position with a Pharmacy Benefit Management company
90% inbound calls and 10% outbound calls to follow up with members, pharmacies or physicians
Answering questions regarding prior authorizations, co-pays and general medication questions
Answering and assisting member calls from many different insurance companies regarding pharmacy benefit questions
Answering and assisting physicians and pharmacies for medication coverage and medication overrides transactions
Customer Service position with a Pharmacy Benefit Management company

Call Center Representative (work from home)

Envision Health

01.2022 - 05.2022

Answering inbound calls daily
Answering inquiries about health insurance coverage for each surgery
Providing good faith estimate for anesthesiologist fee for self-pay or insured patients
Processing payments for anesthesiologist fee
Checking in or out of network status of patient's insurance
Answering email inquiries
Using One Note and Excel

Call Center Representative (work from home)

Maximus Call Center

03.2021 - 09.2021

Answering inbound calls daily
Answering inquiries and providing information to callers regarding Covid-19 updates and guidelines daily
Provides Government updates if being asked by the caller
Following scripting protocol

Call Center Representative (work from home)

Nan McKay & Associates

06.2020 - 03.2021

Receive and respond accurately and professionally to customer inquiries/concerns received via telephone
Respond to all the customer's inquiries utilizing all available resources and program knowledge about Section 8 housing
Identify and escalate unresolved inquiries to management
Accurately and thoroughly record all interactions in the PHA system of record
Refuse and deescalate irate customers as to ensure great customer experience
Verify and update customer information over the phone
Perform data entry into SharePoint, and PHA business system
Provide excellent customer service to participants (Tenants or Landlords)

Personal Loan Specialist

Onemain Financial

03.2020 - 05.2020

Present financial solutions, based on customer needs that meet their goals
Present customers with optional insurance products
I was able to get a license to sell insurance to customers
Educate customers on the terms and conditions of their loan to ensure a clear understanding
Partner with local businesses to seek out and develop new customers
Learn how to utilize credit underwriting techniques and sales tools
Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
Process loans online and in-person
Collect necessary documents that are needed, reviewing customers credit report
Collection calls for the delinquent accounts and providing them borrowers' assistance who is affected by the pandemic

Customer Care Specialist

Omni Military Loan

08.2017 - 03.2020

Establish loan files manually and electronically and order all exhibits soon after the file is received
Develop and oversee loan disbursements, documents and reports along with obtaining credit and financial information as required
Doing customer interview about their credit reports for each loan process
Prepare closing, develop closure instructions, supervise contingencies and verify lock information
Collect credit and varied documents from customer as well as third parties required to support decision of loan approval
Head responsibility for loan processing
Ensure loans are processed as per established company procedures and policies
Process, close, present, service and record loan related notes and disbursements etc
Answering phone calls, outbound and inbound calls
Doing step by step for collection process

Executive Secretary

Abdul Latif Sulaiman Al Nasir

11.2015 - 03.2017

Prepare drafts, agreements, leases and other related documents
Interact with clients, owners, tenants and lessees and handle their requests and needs
Arrange conferences, meetings, and travel reservations for office personnel
Compose, type, and distribute meeting notes, routine correspondence, and reports
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
Schedule and confirm appointments for clients, customers, or supervisors
Collect and disburse funds from cash accounts and keep records of collections and disbursements
Handles the processing for hiring new employees, both skilled and non-skilled
Maintain employees' details such as Passport, Visa, etc., track the expiry dates and handle renewal requirements
Maintain a monitoring for tenants file including the monitoring of payments
Prepare confidential and sensitive documents
Make a weekly work schedule for the workers and follow-up the status of the work given to them
Handle petty cash and reconciliation
Establish general filing system for safekeeping of corporate records, contracts, personnel documents, etc.; (maintain complete confidentiality of records)
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software
Negotiate with suppliers, maintain and examine leased equipment, purchase supplies
Handle and process customer needs and requirements relating to real estate deals
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Customer Service Executive

Ansar Gallery

03.2015 - 10.2015

Interacts with a company's customers to provide them with information to address inquiries regarding products and services
In addition, I deal with and help resolve any customer complaints
Assisting in Sales, handling problems, and clerical tasks
Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
Prepare bills and invoices for sales or services rendered

Hemodialysis Secretary

Los Baños Doctors Hospital and Medical Center

02.2013 - 12.2014

Perform clerical, communication and administrative support necessary to the smooth operation of the facility
Filing, typing and other clerical duties as directed by the supervisor and other management staff
Assist other staff as assigned by the supervisor
Answer phones, screen calls, take and deliver messages and place calls as directed or necessary
Maintain accurate and complete patient record by entering information into the computer skillfully and accurately
Check patient billing daily after entering patient insurance information, especially via scanning into the patient's chart
Scan documents into the computer and/or to the corporate office and index as required by the facility
Update all patient records as needed
Perform monthly audits on patient records to keep in compliance with Medicare
Keep separate files for the deceased, transferred, transient or transplanted patients, as requested
Prepare materials for new patients
Purge patient files per protocol
Proactively monitor and order office and clinical supplies per facility protocol
Read and understand and follow company patient and employee policies and procedures
Responsible for inventory in the clinic, including, but not limited to physical counts, tracking and entering usage, receiving and stocking
Attend educational activities, in-service, and staff meetings as required
Knowledge of facility emergency plans and ability to act swiftly and confidently in an emergency
Consistent, regular attendance as scheduled in compliance with attendance policies
Identify confidential information and maintain strict confidentiality of information

Outbound Call Center Agent

Chrishens Contact Center

09.2012 - 12.2012

Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information into system
Identify and escalate priority issues
Follow up customer calls when necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports

Sales Crew/ Cashier

Pandayan Bookshop

07.2011 - 09.2011

Obtains and receives merchandise, total bill, accepts payment, and makes change for customers
Sets up advertising displays or arranges merchandise on counters or tables to promote sales
Stamps, marks, or tags price on merchandise
Obtains merchandise requested by customer or receives merchandise selected by customer
Answers customer's question concerning location, price, and use of merchandise
Accepts payment and make change
Wraps or bags merchandise for customers
Cleans shelves, counters, or tables
Removes and records amount of cash in register at end of shift
May calculate sales discount to determine price
May keep record of sales, prepare inventory of stock, or order merchandise

Summary

Overview

Work History

Operations Customer Expert (work from home)

Tech Support Customer Service Representative (work from home)

Customer Service Representative

Case Manager (work from home)

Pharmacy Helpdesk

Call Center Representative (work from home)

Call Center Representative (work from home)

Call Center Representative (work from home)

Personal Loan Specialist

Customer Care Specialist

Executive Secretary

Customer Service Executive

Hemodialysis Secretary

Outbound Call Center Agent

Sales Crew/ Cashier

Education

Associate - Computer Programming

Bachelors - Science of Nursing

Skills

Timeline

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