MYRA SMITH
Newport News,VA
Summary
Organized and dependable candidate seeking the position of Office Manager with a track record of managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and obtaining CPC designation. A collaborative leader dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Chemo Pharmacy Tech Lead III
Riverside Health System
05.2018 - Current
- Calculate dosages for preparation of intravenous solutions using aseptic technique.
- Performs wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintains proper drug storage procedures, registries, and records for controlled drugs.
- Count, measured and compound medications following standard procedures.
- Order medicines daily to replenish stock and increase inventory in anticipation of need while carefully respecting set budget.
- Set up and modify patient profiles to include current medications and insurance details.
- Manage opening and closing duties for pharmacy.
- Monitor ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measure and combine ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Strong in Math and capable of listening and adhering to instructions.
- Computer skills MS Office and use of ICare and EPIC.
- Perform various administrative duties and actively participated in DNV prep, BOP inspections and 3 Process Improvement Projects.
- Restock and maintain automated medication dispensing equipment ex: PYXIS and Vital Path.
- Onboard training of new hires.
- Level II Certified Purchasing Buyer
- 340B University
Retail Pharmacy Technician
Rite Aid Pharmacy
08.2006 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume outpatient pharmacy environment.
- Onboard training of new hires.
Certified Pharmacy Tech/Inventory Control Coordinator
Select Medical Holdings Corp
09.2017 - 05.2018
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Expert use of EPIC.
- Answer 20 to 30 calls per day on multi line phone and process high volume of order requests from nurses, physicians and pharmacists.
- Excellent skills in medical office management.
- Onboarding of new hires.
Certified Tax Preparer
HR Block
09.2008 - 05.2010
- Completed and filed over 240 returns per year with tax departments at local, state, and federal levels.
- Maintained complete records of 8 to 10 client tax returns per day and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Offered clients recommendations to reduce tax liabilities.
- Identified potential audit red flags to minimize risk of IRS audits.
- Researched complex tax issues utilizing online resources and professional tax software.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Utilized tax software to prepare returns and meet deadlines.
Education
Masters Public Administration - Human Resources Management
Troy University
Langley Air Force Base Hampon,VABachelor of Arts -
Hampton University
Hampton, VARiverside Emerging Leaders Academy
Newport News, VA09.2023
Skills
- Attention to Detail
- Staff Scheduling
- Insurance Eligibility and Verification
- Team Leadership
- Strong Work Ethic
- Patient Registration
- Professional Telephone Etiquette
- Electronic Health Records Management
- Customer Service Excellence
- HIPAA Regulations Understanding
- Staff Recruitment and Training
- Problem Solving
Accomplishments
VA Registered Pharmacy Technician
2023 RELA Graduate
2023 Change Acceleration Process Training
Certification
National PTCB Certified Pharmacy Technician
level II Certified Purchasing Buyer
Certified Tax Professional
Affiliations
VSHP
Timeline
Certified Chemo Pharmacy Tech Lead III
Riverside Health System
05.2018 - Current
Certified Pharmacy Tech/Inventory Control Coordinator
Select Medical Holdings Corp
09.2017 - 05.2018
Certified Tax Preparer
HR Block
09.2008 - 05.2010
Retail Pharmacy Technician
Rite Aid Pharmacy
08.2006 - Current
Masters Public Administration - Human Resources Management
Troy University
Bachelor of Arts -
Hampton University
Riverside Emerging Leaders Academy
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