Summary
Overview
Work History
Education
Skills
Languages
References
Software
Work Availability
Work Preference
Timeline
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Myra Sotelo

Kyle,TX

Summary

Dynamic Front Office Manager at Hammons Family Dental with expertise in insurance verification and team leadership. Proven track record in enhancing operational efficiency and resolving conflicts, while training staff to excel in patient care. Adept at managing accounts receivable, ensuring accuracy, and improving patient satisfaction through effective communication.

Overview

18
18
years of professional experience

Work History

Front Office Manager

Hammons Family Dental
Austin, TX
09.2015 - Current
  • Ensured accurate data entry of patient information into the office management system.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Created reports detailing daily activities, staff performance metrics, and other relevant information.

Billing Coordinator

Lonestar Pediatric Dental
Austin, TX
05.2015 - 09.2015
  • Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
  • Performed data entry into the practice management software system accurately and efficiently.
  • Resolved billing discrepancies with insurance companies in a timely manner.
  • Submitted appeals for denied claims as needed and followed up on status updates from payers.
  • Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
  • Verified patient insurance eligibility and coverage details.
  • Generated reports related to Accounts Receivable, Insurance Claims, Denials.
  • Processed insurance claims and submitted them electronically to the appropriate payer.

Front Office Receptionist

Modern Family Dentistry
Austin, TX
02.2007 - 05.2015
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Processed credit card transactions for payment of services rendered.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Reviewed financial policies with patients prior to treatment plans being initiated.
  • Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
  • Updated patient records regularly following each visit or procedure performed.
  • Resolved billing issues with insurance companies in a timely manner.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Arranged documents for insurance claims.

Education

Bachelor of Arts - Criminal Justice

Sam Houston State University
Huntsville, TX
12-2022

High School Diploma -

William B Travis High School
Austin TX
05-2005

Skills

  • Insurance verification
  • Appointment scheduling
  • Team leadership
  • Employee training
  • Conflict resolution
  • Accounts receivable

Languages

Spanish
Professional

References

References available upon request.

Software

Open Dental

Sidexis

Mago

EDS Bridge

Microsoft Word/ Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

Front Office Manager

Hammons Family Dental
09.2015 - Current

Billing Coordinator

Lonestar Pediatric Dental
05.2015 - 09.2015

Front Office Receptionist

Modern Family Dentistry
02.2007 - 05.2015

Bachelor of Arts - Criminal Justice

Sam Houston State University

High School Diploma -

William B Travis High School

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