Summary

Overview

Work History

Education

Skills

Certification

Timeline

Myra Spencer

Harvey,LA

Summary

Enthusiastic individual experienced in analyzing issues and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding customer service skills.

Overview

years of professional experience

Certificates

years of post-secondary education

Work History

Environmental Enforcement Technician II

Sewerage and Water Board of New Orleans

07.2023 - Current

Perform laboratory and field tests to monitor the environment and investigate sources of pollution, including those affecting health.
Respond to spills of hazardous materials or waste.
Performs environmental inspections and audits.
As a backflow prevention inspector I am responsible for protecting the potable and non-potable water supply and on site plumbing of customers by inspecting the installation of backflow assemblies, performing cross connection control testing, conducting water use surveys, performing water constituent testing, and dye testing operations.
Maintaining a safe work environment by strictly adhering to established safety protocols and guidelines.
Supporting the development of corporate policies and procedures relating to environmental protection and compliance management.
Streamline record keeping process for tracking regulated materials usage, disposal, emissions data, and related documentation.
Prepare detailed reports documenting compliance with environmental regulations.
Investigate and report on violations of environmental regulations.
Monitor new projects and developments for adherence to local regulations, issue violations and determine necessary corrective actions.
Calibrate pH, DO and chlorine meters to support proper working order for daily inspections.
Draft reports and maintain logs on meter readings, tests, chemical and equipment usage as required by Louisiana.
Conduct routine laboratory tests to monitor water quality parameters, adjusting treatment processes accordingly for optimal results.
Test water samples and make adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
Assist with repairs to steam, drainage, and sewer lines.

Owner

OhMyysHair LLC

03.2012 - Current

Welcoming customers and identifying their preferences by asking pointed questions.
Recommending hairstyles and haircuts according to customers' face shapes and tastes.
Create hairstyles for formal events and everyday looks, including braids, ponytails and buns.
Apply hair treatment products, as needed.
Form bonds with loyal customers and remember their hairstyle preferences.
Manage bookings and serve walk-ins.
Ensure tidiness of beauty stations and sterilize tools, as needed.
Cross-sell hair care products or services, when appropriate.
Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Consult with customers to assess needs and propose optimal solutions.
Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Achieve financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded business into new markets, cond
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.

Server

Texas Roadhouse Restaurant

02.2023 - 01.2024

Served patrons with food and beverages in a positive and friendly manner.
Provided information to help food and beverage selections.
Presented ordered choices in a prompt and efficient manner.
Maintained dining ambiance with an enthusiastic attitude.
Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Transmitted orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests.
Kept kitchen staff informed by noting timing of meal progression.
Served orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
Responded to additional patron requirements by inquiring of needs and observing dining process.
Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
Concluded dining experience by acknowledging choice of restaurant and inviting patrons to return.
Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Dispatcher/Accountant

RAW 3PL Dispatching & Trucking

10.2018 - 10.2022

Monitor customer delivery schedules to ensure compliance with established timelines.
Assist drivers with transportation route obstacles to ensure on-time delivery of 98%.
Provide guidance to logistics managers to assign qualified drivers to customer shipments.
Inform customers about delivery schedules and statuses.
Assist in maintaining accurate financial records, including accounts payable and receivable.
Conduct bank reconciliation to ensure the accuracy of transactions and resolve discrepancies.
Help in the preparation of monthly financial statements and reports.
Collaborate with the senior accounting team in various accounting tasks.
Assisted in data entry and bookkeeping tasks, ensuring accuracy and compliance with company procedures.
Reconciled accounts and reviewed expense data, net worth, and assets.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Directed dispatching, routing, and tracking of five fleet vehicles.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Maintained updated and detailed records of calls in physical and electronic database.
Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Cashier

Walgreens

08.2015 - 09.2017

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Prepared and filed tax forms to meet needs of customers.

Front Office Clerk Campus Police (work-study)

Southern University At New Orleans

01.2013 - 05.2015

Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Coordinated scheduling for appointments and meetings, optimizing daily office workflow.
Developed and maintained filing systems, improving document retrieval efficiency.
Trained new staff on office protocols and customer service standards.
Responded to guest inquiries promptly, enhancing customer satisfaction levels.
Oversaw inventory management of office supplies, reducing waste through efficient ordering practices.
Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.