Myra Trevino
San Antonio,TX
Summary
Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.
Overview
14
14
years of professional experience
Work History
Business Analytics Sr. Project Manager
Visionworks of America
12.2022 - Current
- Developed a process utilizing Smartsheet to track department request to manage more than 50 request
- Partnered with department leadership to develop a prioritization process that focused on 4 measures, ensuring clear focus for the team
- Partnered with technical and business users, vendors and other stakeholders to design and deliver quality outcomes with a focus on Power BI reporting
- Optimized team performance and project outcomes by setting clear goals and expectations, coupled with regular performance reviews.
- Maintained schedules to meet key milestones at every project phase.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
Doctor Operations Senior Manager
Visionworks of America
08.2020 - 12.2022
- Supported doctor practices through efficient operations in the area of exam management
- Developed and maintained the implementation schedules for more than 100~ Telehealth locations
- Optimized and managed opthalmology equipment purchase and maintenance process
- Oversaw various pilots on new medical equipment for practices
- Trained support staff in patient care strategies and new equipment enhancements
- Standardized operating procedures for processing exams
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards
CRM Manager
Visionworks of America
02.2020 - 08.2020
- Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
- Coordinated with IT department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
- Managed cross-functional teams to successfully execute CRM initiatives, ensuring seamless collaboration between departments.
- Oversaw CRM platform updates and maintenance, ensuring optimal performance and minimal downtime.
- Implemented targeted email marketing campaigns, resulting in higher patient conversion.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
- Established strong relationships with key stakeholders through regular communication and feedback sessions, promoting a customer-centric culture within the organization.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Project Manager
Visionworks of America
06.2018 - 02.2020
- Developed a PMO structure to facilitate projects within the organization
- Implemented Smartsheets software to aid project leaders in managing strategic initiatives via reports and dashboards
- Developed a Power BI report to track 30~ business initiatives and resources
- Provided guidance and oversight to business leaders
- Monitored progress against established KPI goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated internal and external resources, subject matter experts, and functional work teams
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Successfully managed 5 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Business Analyst
University Health System
07.2017 - 06.2018
- Coordinated internal and external resources, subject matter experts, and functional work teams to ensure projects are completed on time.
- Created and maintained comprehensive project documentation.
- Performed oversight on unit testing, user acceptance and system integration
- Increased resource efficiency by analyzing detailed business requirements.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
Project Coordinator
UT Health Science Center San Antonio
12.2014 - 07.2017
- Identified work process improvement in operations including reducing patient wait time, increasing patient satisfaction, improving medical screening process, and eliminating bottlenecks
- Resolved operational issues in the emergency room at University Hospital which decreased patient wait time
- Launched operational projects and established work schedules, and reviewed and evaluated progress
- Performed research and analysis to understand business needs
- Served as a liaison for internal and external clients to maintain communication to improve the development of operational projects
- Participated in/conducted resource planning
- Facilitated and attended meetings with internal and external clients
- Maintained communication with University Hospital Emergency Department leadership
- Built collaboration with external students to assist in operation projects
- Assisted in the supervision of the clinical operations administrative assistant and student employee
Senior Administrative Assistant to the Medical Director
UT Health Science Center San Antonio
08.2014 - 12.2014
- Performed secretarial duties/administrative support for the medical director and the chair of the department
- Proactively created and maintained effective workflow and communication to accomplish the work of the emergency medicine office which includes the handling of a variety of projects and task simultaneously
- Provided support to committees which the medical director may chair
- Assisted in scheduling physicians schedules in ShiftAdmin
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Worked with the research team to collect data for grants
- Arranged business travel details for company employees per supervisor requirements.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
Executive Assistant/Budget Analyst
Our Lady of the Lake University
05.2013 - 08.2014
- Processed budget transfers and assist departments with resolving budget discrepancies
- Assisted with the overall University budgeting process
- Assisted and compile various financial reports including submissions to the Board of Trustees Responsible for maintaining the University business card accounts
- Represented the Vice President in committee meetings
- Performed secretarial duties/administrative support for the Vice Presidents Division
- Supervised Student Employees
Administrative Assistant
Our Lady of the Lake University
05.2011 - 05.2013
- Maintained the department's budget
- Assist with development of course schedules, updating bulletin and prepares faculty contracts
- Generates workload reports for the current semester to be submitted to the Academic Affairs office
- Provides information to prospective students and enrolled students regarding the program
- Provides coverage to the School of Professional Studies office as needed
Education
MASTER'S - BUSINESS ADMINISTRATION
Our Lady of The Lake University
San Antonio, TX05.2013
BACHELOR'S - INTERNATIONAL BUSINESS
Our Lady of The Lake University
05.2011
Skills
- Visio Software Expertise
- Digital Learning Platform Utilization
- Customer list building in Manthan
- Content Accessibility
- Power BI Proficiency
- PowerShell Automation
- Image Editing Expertise
- Adobe Software Proficiency
- Team Motivation
- Collaborative Meeting Facilitation
- Effective Multitasking
- Cross-functional collaboration
- Microsoft Office Suite
- Project planning
- Experienced in Smartsheet
Accomplishments
- Assisted in the implementation of the new POS system for more than ~100 telehealth locations.
- Implemented 124 Telehealth locations within 7 months.
- Partnered with the learning and development team to establish a learning path for telehealth specialist to improve exam throughput.
- Collaborated in the data migration from various platforms to EDP and facilitated sessions with the functional areas to set up data sources.
- Assisted in developing and implementing PMO processes and procedures.
- Developed BI reports to track metrics and initiatives.
- Participated in a CT lean event at University Hospital to improve the process in which CTs are ordered and reduce the length of stay in the ED.
- Assisted in the implementation of i-Tunes U, which is an application created by Apple that allows users to publish information to be used internally or externally.
Languages
Spanish
Full Professional
Timeline
Business Analytics Sr. Project Manager
Visionworks of America
12.2022 - Current
Doctor Operations Senior Manager
Visionworks of America
08.2020 - 12.2022
CRM Manager
Visionworks of America
02.2020 - 08.2020
Project Manager
Visionworks of America
06.2018 - 02.2020
Business Analyst
University Health System
07.2017 - 06.2018
Project Coordinator
UT Health Science Center San Antonio
12.2014 - 07.2017
Senior Administrative Assistant to the Medical Director
UT Health Science Center San Antonio
08.2014 - 12.2014
Executive Assistant/Budget Analyst
Our Lady of the Lake University
05.2013 - 08.2014
Administrative Assistant
Our Lady of the Lake University
05.2011 - 05.2013
MASTER'S - BUSINESS ADMINISTRATION
Our Lady of The Lake University
BACHELOR'S - INTERNATIONAL BUSINESS
Our Lady of The Lake University
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