Myra Williams
Anchorage,AK
Summary
Thirty years Experience with Customer Service . Computer literate, Data Entry, very organized, problem solver, fast learner works well with others. Authorized to work in the US for any employer.
I always make sure I finish a task and look for more work to do. Help others when needed or asked.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Dietary Aide
Providence St. Elias Specialty Hospital
11.2019 - 04.2025
- Work in office process menus and work with Diet order. Print Tally guide for cooks and production guides.
- Cook when scheduled. Prepare patients meals and go by recipe books.
- Cook help with tray line and get to see patients and get feed back with the taste of the food and their food preferences.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Observed diners to respond to additional requests and determine when meal completed.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Dietary Aide
Alaska Regional Hospital-Anchorage, AK
03.2018 - 03.2019
- Update Data on Epic and comp nutrition.
- Verify allergies for patient being admitted.
- Talley production guides for cooks to follow.
- Assist Ambassadors with daily orders for patients meals.
- Help conduct tray line assembly.
- Verify food items on tray before delivery.
- Supervise daily activities in the work area.
- Check dates on products being delivered by outside vendors.
- Assign ambassadors to each floors for meal orders.
- Substitute any items that is not available and reassure items being ordered.
Front End Associate
Fred Meyers
08.2017 - 03.2018
- Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Collaborated with restocking team to ensure high-demand products were always available.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Dietary Aide
Ranch Mirage Health and Rehab Center
03.2010 - 03.2017
- Ensured timely meal service to residents while adhering to dietary protocols.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
Albertsons Grocery Store
Rancho Mirage, CA
11.2005 - 01.2010
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Airport Security Screener
Pacific Airport Services
Saipan, MP
03.1996 - 12.2000
- Identified prohibited items in luggage and on passengers, minimizing potential risks to flight safety.
- Supported management with incident reporting, documentation, and follow-up actions as needed for continuous improvement efforts.
- Contributed to the overall safety of airport operations by promptly reporting any suspicious activities or behaviors observed during security screenings.
- Regularly updated knowledge on aviation security regulations and guidelines to maintain optimal performance in role.
- Streamlined checkpoint processes by identifying areas for improvement and implementing necessary changes.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Reduced risk of potential threats by effectively utilizing X-ray machines, metal detectors, and physical patdowns.
- Increased awareness among travelers about airport security regulations through clear communication of rules and expectations at checkpoints.
- Maintained a secure and orderly environment at checkpoints, ensuring proper queuing and adherence to airport security guidelines.
- Demonstrated professionalism under pressure by maintaining composure during high-traffic periods or tense situations with passengers who were uncooperative or agitated.
- Exceeded performance metrics related to passenger wait times, accuracy in screenings, and overall effectiveness in detecting threats.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Checked over [Number] passenger tickets per day to verify validity of each ticket.
- Provided exceptional customer service while maintaining strict vigilance over airport security measures.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Served as a liaison between airport personnel, airline staff, law enforcement agencies, and federal authorities when addressing security matters or incidents.
- Participated in emergency drills and exercises, improving response time and coordination during critical incidents.
- Ensured smooth operations by efficiently managing the flow of passengers through security checkpoints.
- Maintained a safe environment for travelers by promptly identifying and resolving any possible security concerns.
- Enhanced airport security by thoroughly screening passengers and their belongings.
- Assisted in training new airport security screeners, ensuring adherence to established guidelines and best practices.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Collaborated with team members to ensure consistent implementation of airport security protocols and procedures.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Developed and maintained positive rapport with passengers and other airport personnel.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Safeguarded transportation operations at commercial airports and railway stations.
Cashier
Town House Department Store
Saipan , MP
06.1994 - 06.1995
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced shopping experience, provided product information and location assistance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High school or equivalent - Academic
Marianas High School
Saipan, MP06.1997
Skills
Cooking (2 years)
Food Production (10 years)
Food Preparation (10 years)
Cash Handling (10 years)
Cash handling
Food Handling (10 years)
Dietary aide experience (10 years)
Cleaning Experience (10 years)
Cooking (4 years)
Kitchen Management Experience
Food handling (10 years)
Serving (5 years)
Kitchen Experience (10 years)
Retail Sales (10 years)
Retail sales (10 years)
Food Safety (10 years)
Culinary Experience (10 years)
Dietary Aide Experience (10 years)
Food Service (10 years)
POS (10 years)
POS (10 years)
Serving Experience (9 years)
Meal Preparation (10 years)
Home Care
Busser
Certification
Ak food handlers card
Timeline
Dietary Aide
Providence St. Elias Specialty Hospital
11.2019 - 04.2025
Dietary Aide
Alaska Regional Hospital-Anchorage, AK
03.2018 - 03.2019
Front End Associate
Fred Meyers
08.2017 - 03.2018
Dietary Aide
Ranch Mirage Health and Rehab Center
03.2010 - 03.2017
Cashier
Albertsons Grocery Store
11.2005 - 01.2010
Airport Security Screener
Pacific Airport Services
03.1996 - 12.2000
Cashier
Town House Department Store
06.1994 - 06.1995
High school or equivalent - Academic
Marianas High School