Myra Williams
Anchorage,AK
Summary
Thirty years Experience with Customer Service . Computer literate, Data Entry, very organized, problem solver, fast learner works well with others. Authorized to work in the US for any employer.
I always make sure I finish a task and look for more work to do. Help others when needed or asked.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Dietary Aide
Providence St. Elias Specialty Hospital
11.2019 - 04.2025
- Work in office process menus and work with Diet order. Print Tally guide for cooks and production guides.
- Cook when scheduled. Prepare patients meals and go by recipe books.
- Cook help with tray line and get to see patients and get feed back with the taste of the food and their food preferences.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Observed diners to respond to additional requests and determine when meal completed.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Dietary Aide
Alaska Regional Hospital-Anchorage, AK
03.2018 - 03.2019
- Update Data on Epic and comp nutrition.
- Verify allergies for patient being admitted.
- Talley production guides for cooks to follow.
- Assist Ambassadors with daily orders for patients meals.
- Help conduct tray line assembly.
- Verify food items on tray before delivery.
- Supervise daily activities in the work area.
- Check dates on products being delivered by outside vendors.
- Assign ambassadors to each floors for meal orders.
- Substitute any items that is not available and reassure items being ordered.
Front End Associate
Fred Meyers
08.2017 - 03.2018
- Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Collaborated with restocking team to ensure high-demand products were always available.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Dietary Aide
Ranch Mirage Health and Rehab Center
03.2010 - 03.2017
- Ensured timely meal service to residents while adhering to dietary protocols.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
Albertsons Grocery Store
Rancho Mirage, CA
11.2005 - 01.2010
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Airport Security Screener
Pacific Airport Services
Saipan, MP
03.1996 - 12.2000
- Identified prohibited items in luggage and on passengers, minimizing potential risks to flight safety.
- Supported management with incident reporting, documentation, and follow-up actions as needed for continuous improvement efforts.
- Contributed to the overall safety of airport operations by promptly reporting any suspicious activities or behaviors observed during security screenings.
- Regularly updated knowledge on aviation security regulations and guidelines to maintain optimal performance in role.
- Streamlined checkpoint processes by identifying areas for improvement and implementing necessary changes.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Reduced risk of potential threats by effectively utilizing X-ray machines, metal detectors, and physical patdowns.
- Increased awareness among travelers about airport security regulations through clear communication of rules and expectations at checkpoints.
- Maintained a secure and orderly environment at checkpoints, ensuring proper queuing and adherence to airport security guidelines.
- Demonstrated professionalism under pressure by maintaining composure during high-traffic periods or tense situations with passengers who were uncooperative or agitated.
- Exceeded performance metrics related to passenger wait times, accuracy in screenings, and overall effectiveness in detecting threats.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Checked over [Number] passenger tickets per day to verify validity of each ticket.
- Provided exceptional customer service while maintaining strict vigilance over airport security measures.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Served as a liaison between airport personnel, airline staff, law enforcement agencies, and federal authorities when addressing security matters or incidents.
- Participated in emergency drills and exercises, improving response time and coordination during critical incidents.
- Ensured smooth operations by efficiently managing the flow of passengers through security checkpoints.
- Maintained a safe environment for travelers by promptly identifying and resolving any possible security concerns.
- Enhanced airport security by thoroughly screening passengers and their belongings.
- Assisted in training new airport security screeners, ensuring adherence to established guidelines and best practices.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Collaborated with team members to ensure consistent implementation of airport security protocols and procedures.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Developed and maintained positive rapport with passengers and other airport personnel.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Safeguarded transportation operations at commercial airports and railway stations.
Cashier
Town House Department Store
Saipan , MP
06.1994 - 06.1995
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced shopping experience, provided product information and location assistance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High school or equivalent - Academic
Marianas High School
Saipan, MP06.1997
Skills
Cooking (2 years)
Certification
Ak food handlers card
Timeline
Dietary Aide
Providence St. Elias Specialty Hospital
11.2019 - 04.2025
Dietary Aide
Alaska Regional Hospital-Anchorage, AK
03.2018 - 03.2019
Front End Associate
Fred Meyers
08.2017 - 03.2018
Dietary Aide
Ranch Mirage Health and Rehab Center
03.2010 - 03.2017
Cashier
Albertsons Grocery Store
11.2005 - 01.2010
Airport Security Screener
Pacific Airport Services
03.1996 - 12.2000
Cashier
Town House Department Store
06.1994 - 06.1995
High school or equivalent - Academic
Marianas High School
Similar Profiles
Manuela M HernandezManuela M Hernandez
RN-Med/Surg and Rehab at St. Elias Specialty HospitalRN-Med/Surg and Rehab at St. Elias Specialty Hospital
Khadijah ElaminKhadijah Elamin
LPN Charge Nurse at St Lukes Roosevelt Hospital Center: Michael Elias MDLPN Charge Nurse at St Lukes Roosevelt Hospital Center: Michael Elias MD
Adriana PerezAdriana Perez
Surgical Technologist at The Hospital of Providence Specialty CampusSurgical Technologist at The Hospital of Providence Specialty Campus
EJ ValenzuelaEJ Valenzuela
Scheduling and Registration Specialist I at Kodiak Area Native AssociationScheduling and Registration Specialist I at Kodiak Area Native Association
Teresa BolidoTeresa Bolido
Charge Nurse/Staff Nurse at Alaska Regional Hospital Surgical Care UnitCharge Nurse/Staff Nurse at Alaska Regional Hospital Surgical Care Unit