Shamyra Williams
Chicago,IL
Summary
Friendly and hardworking professional with several years of experience in customer service, retail, and bakery operations. Proven ability to assist customers, maintain organized work areas, and work efficiently in fast-paced environments. Dedicated to providing excellent service and contributing to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Sam's Club
Evanston, IL
05.2024 - 06.2026
- Greeted customers warmly while providing outstanding service and support.
- Sorted items systematically to enhance the shopping experience for members.
- Bring the merchandise outside and put it in their car
- Trained new staff on operational procedures and customer service best practices.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
IT Technician
Amtrak
Chicago, IL
02.2024 - 09.2025
- Diagnosed and resolved hardware and software issues, enhancing system performance and user satisfaction.
- Installed, configured, and maintained various IT systems, ensuring operational continuity across departments.
- Provided technical support to end-users, streamlining communication and reducing downtime.
- Trained new staff on IT protocols and best practices, fostering a knowledgeable team environment.
Maintenance
Sam's Club
Evanston, IL
06.2023 - 05.2024
- Ensured cleanliness of bathrooms to comply with health standards.
- Maintained store cleanliness to enhance overall customer experience.
- Cleaned breakrooms to provide a hygienic environment.
Fitting Room Associate
JCPenney
Schaumburg, IL
05.2022 - 07.2023
- Provided excellent customer service by answering questions about merchandise or store policies.
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
- Greeted customers as they entered the fitting room area and provided them with assistance if needed.
- Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
Front End Associate
Costco
Chicago, IL
03.2023 - 06.2023
- Greeted customers warmly upon arrival and identified their needs.
- Greeted customers and provided assistance with product selection.
- Cashier assistant
- put items back on the floor
Education
Associate of Applied Science - Information Technology
William Rainey Harper College
Palatine, IL05.2027
Skills
- Network troubleshooting
- Python programming
- Database management
- Customer relationship management
- Technical support
- Retail operations
- Problem solving
- Merchandising and recovery
- Fitting room recovery
- Customer service
- Product restocking
- Food safety
- Packaging products
- Cleaning duties
Certification
- Goggle cybersecurity
- Network Support Technician
- Computer Support Technician
- Servsafe
Timeline
Online Personal Shopper
Sam's Club
05.2024 - 06.2026
IT Technician
Amtrak
02.2024 - 09.2025
Maintenance
Sam's Club
06.2023 - 05.2024
Front End Associate
Costco
03.2023 - 06.2023
Fitting Room Associate
JCPenney
05.2022 - 07.2023
Associate of Applied Science - Information Technology
William Rainey Harper College