Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Myra Woods

Orlando,FL

Summary

Dynamic customer service professional with a proven track record at Uber, excelling in time management and problem-solving. I leverage adaptability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Lyft Driver/Uber Driver

Lyft/Uber
Tampa, US
03.2018 - Current
  • General cleaning
  • Created a schedule for appropriate time frames.
  • Transported clients to specified destinations safely and on-time.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Achieved consistently high customer scores due to exceptional service.
  • Maintained delivery schedules without compromising safety.
  • Performed routine maintenance on the car, such as checking fluid levels, replacing filters, and lubricating moving parts.

Tactical Agent/Customer Service Agent

Raise/Epiq
Tamp, US
12.2023 - 03.2024
  • Review and correct agent notes, actions, etc.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored team members, and managed employee relationships.
  • Answered incoming calls and emails, providing frontline customer support, or assistance with service transactions.
  • Identified, corrected, and reported data entry errors.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Maintained data entry requirements by following data program techniques and procedures.

Chat Sales Agent

AppleOne/Florida Blue
Tampa, US
09.2023 - 12.2023
  • Developed appropriate quotes based on risk information.
  • Reviewed applications for accuracy before submitting them for processing.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Evaluated existing policies to determine changes or modifications needed.
  • Supported sales team members to drive growth and development.
  • Promoted available products and services to customers during service, account management and order calls.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Collected payments for billing.

Engagement Specialist

HealthMap Solutions
Tampa, US
08.2021 - 06.2023
  • Scheduled and confirmed appointments.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained current on changes or updates in products or services offered by the company.
  • Provided timely feedback to supervisors on call volume and quality performance.
  • Called lead lists resulting from various marketing campaigns to achieve sales.

Various

Robert Half
Tampa, US
01.2010 - 04.2021
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Promoted available products and services to customers during service, account management and order calls.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Strengthened customer retention by offering discount options.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collected deposits or payments and arranged for billing.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Facilitated role plays between trainees which simulated real life scenarios involving difficult customers.
  • Analyzed customer feedback data to develop strategies for improving the customer experience.
  • Contacted customers via phone or email to address data inquiries.
  • Identified, corrected, and reported data entry errors.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Exceeded quality goals to support team productivity.
  • Followed data program techniques and procedures to maintain data entry requirements.

Licensed Insurance Agent/ Retention

Wipro
Tampa, US
09.2019 - 12.2019
  • Ensured that all documents were properly completed prior to submitting them for review.
  • Assisted customers with filing claims, appeals, and other paperwork related to their policies.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Provided support during open enrollment periods by answering inquiries from potential customers.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Strengthened customer retention by offering discount options.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collected payments for billing.
  • Performed data entry tasks accurately within specified timeframes.
  • Performed data entry tasks and maintained accurate records.

CUSTOMER SERVICE REPRESENTATIVE/ Various

ManpowerGroup
Largo, US
01.2018 - 08.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Updated records of driver locations, delays, and cancellations.

Various

EXPRESS PROFESSIONALS
Norcross, US
02.2016 - 11.2017
  • Monitor calls
  • Coach agents on correct information/ updated information
  • Reports
  • Data entry
  • Managed agents
  • Inspected items up for auction in order to verify quality and condition of goods being sold.
  • Calculated sales tax owed on purchases made by winning bidders.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Answered telephones, directed calls, and took messages.
  • Delivered messages and ran errands.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Scheduled and confirmed appointments for clients and staff.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers, answered general questions and directed to appropriate locations.

ASSISTANT MANGER/ACTING MANAGER

ADVANCE AMERICA
Wildwood, US
10.2007 - 02.2009
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Created reports on sales trends, inventory levels, and financial data.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Performed data entry tasks related to filing activities.
  • Provided support during document imaging projects by preparing paper records for scanning.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Performed audits of operational and financial areas to check compliance.

Customer Service Representative/Quality Assurance

ACCENT MARKETING LLC
Eustis, US
04.2003 - 08.2007
  • Answered multiple line phone (Call Center)
  • Researched, verified, and resolved customers Issue
  • Monitored, Coached agents weekly
  • Maintained agents quality files
  • Training

Education

DIPLOMA -

WILDWOOD HIGH SCHOOL
Wildwood, FL
05.2002

Skills

  • Time management
  • Problem-solving
  • Active listening
  • Adaptability
  • Route planning
  • Team management

Certification

  • Driver's License
  • Health License 240, 10/01/19, 08/01/23
  • Health License 2-40
  • Life & Health Insurance License

Additional Information

Gaps of employment is due to me caring for parents until their passing. I also encounter some issues that required me to not be employed. Open to discuss.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Tactical Agent/Customer Service Agent

Raise/Epiq
12.2023 - 03.2024

Chat Sales Agent

AppleOne/Florida Blue
09.2023 - 12.2023

Engagement Specialist

HealthMap Solutions
08.2021 - 06.2023

Licensed Insurance Agent/ Retention

Wipro
09.2019 - 12.2019

Lyft Driver/Uber Driver

Lyft/Uber
03.2018 - Current

CUSTOMER SERVICE REPRESENTATIVE/ Various

ManpowerGroup
01.2018 - 08.2018

Various

EXPRESS PROFESSIONALS
02.2016 - 11.2017

Various

Robert Half
01.2010 - 04.2021

ASSISTANT MANGER/ACTING MANAGER

ADVANCE AMERICA
10.2007 - 02.2009

Customer Service Representative/Quality Assurance

ACCENT MARKETING LLC
04.2003 - 08.2007

DIPLOMA -

WILDWOOD HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Myra Woods